Director of Partner Customer Success, Solutions By Text
Enterprise texting solutions
Be an early applicant
Enterprise texting solutions
101-200 employees
Be an early applicant
101-200 employees
Company mission
To evolve the way businesses interact with their customers.
Role
Who you are
- 5+years’ experience in Customer Success, Partner/Channel Management, or Account Management — preferably in SaaS or fintech
- Familiarity with reseller or indirect sales models
- Strong understanding of messaging technologies, mobile communications, or financial services is a plus
- Excellent communication, presentation, and interpersonal skills
- Ability to manage multiple partner relationships with a high degree of professionalism
- Self-starter with strong problem-solving and project management skills
- Experience with tools like Salesforce, HubSpot, Gainsight, or similar platforms
- Passion for partner success and a growth mindset
What the job involves
- As a Partner Customer Success Manager (CSM) at SBT, you will play a key role in managing and growing our relationships with reseller partners
- You will be responsible for ensuring new reseller partners are equipped to succeed by setting joint success calls, driving adoption of SBT’s solutions, and ensuring value realization through QBRs
- This role blends strategic account management, partner enablement, and a deep understanding of the text messaging and fintech ecosystem
- Serve as the primary point of contact for assigned reseller accounts
- Be a core stakeholder in the process to onboard new Reseller partners
- Guide new resellers through platform training, and go-to-market enablement
- Monitor partner performance, usage trends, and customer health metrics to identify risks and growth opportunities
- Partner with Sales to develop strategies to increase partner adoption, retention, and revenue growth
- Provide insights and feedback to help shape partner program improvements
- Advocate for resellers’ needs internally, helping influence product roadmaps and support resources
- Maintain detailed records Salesforce re: risks and opportunities
Our take
Business text messages are an increasingly popular tool for marketing and communication, with proven high returns on investment and increased customer engagement. However, adding SMS capabilities into existing company operations can be complicated. Solutions By Text supplies an enterprise texting solution to enable companies to adopt communication and marketing by text, and reach more customers more effectively.
Solutions By Text was founded in 2008, and stands out for being the only compliance-first enterprise texting solution. Its range of products includes Two-Way Texting, Pay By Text, and Verify By Text - as well as business tools - and it also supplies consulting. The company’s services are grounded in compliant logic and led by regulatory direction, and are simple to employ as they may be integrated into a company’s existing software platform.
Solutions By Text serves an impressive list of clients including leading banking and auto finance brands. The company has seen good investment that will fuel its growth and increase the adoption of its solutions across the consumer finance lifecycle. It has also launched embedded payments within its texting platform through a collaboration with Nuvei Corporation, demonstrating the company's desire to keep enhancing its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (2 rounds)
May 2024
$110m
GROWTH EQUITY VC
Nov 2021
$35m
LATE VC
Total funding: $145m
Company benefits
- 20 Days PTO
- 401k (3% Matching)
Company HQ
Farmers Branch, TX
Leadership
Danny Cantrell
(Co-Founder)Former CEO of the company. Co-Founder of Powered By Text, and former Founder and CEO of Ministry by Text. Also founded Marketing Response Solutions.
Mike Cantrell
(Co-Founder)Former President of the company. Co-Founder and COO of Powered By Text. Previously the National Director of Customer Acquisition for Bally Total Fitness.
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