Principal UX Mixed Method Researcher, Palo Alto Networks
NetSec
$157-210k
The compensation offered for this position will depend on qualifications, experience, and work location. The offered compensation may also include restricted stock units and a bonus
Office located in Santa Clara, CA
Leading cybersecurity protections and software platform
Open for applications
Leading cybersecurity protections and software platform
1001+ employees
Open for applications
$157-210k
The compensation offered for this position will depend on qualifications, experience, and work location. The offered compensation may also include restricted stock units and a bonus
Office located in Santa Clara, CA
1001+ employees
Company mission
To be the cybersecurity partner of choice, protecting our digital way of life.
Role
Who you are
- 6–8+ years of UX research experience, with hands-on expertise in both qualitative and quantitative methods
- Proven success navigating complex enterprise environments and leading research that informs large-scale navigation and information architecture decisions
- Strong ability to translate insights into clear, actionable guidance for a range of audiences—from designers and PMs to SVPs and cross-functional leaders
- Experience designing research programs or toolkits that scale usability testing across non-researchers without sacrificing rigor or user empathy
- Familiarity with research operations, including participant recruitment workflows and repository strategies that enable pattern recognition across feedback channels
- A collaborative, thoughtful approach—comfortable operating autonomously while also mentoring and enabling others
What the job involves
- As a UX Mixed Method Researcher, you’ll bring expertise in both qualitative and quantitative methods to solve complex design challenges in large-scale enterprise environments
- You’ll lead initiatives focused on restructuring information architecture and simplifying navigation across dense, technical platforms
- Your work will help unify user experiences while enabling designers, product managers, and executives to act on research with confidence
- You’ll also play a key role in scaling usability research across teams and improving research operations to support continuous discovery and feedback integration
- End-to-End Research: Lead mixed-methods research—from scoping and design to synthesis and presentation—on complex workflows, navigation patterns, and large-scale IA consolidation projects
- Quant + Qual Integration: Combine behavioral data, usability metrics, and attitudinal insights to tell full-spectrum stories and inform product strategy across the platform
- Strategic Communication: Deliver findings tailored to the needs of diverse audiences, from tactical recommendations for designers and PMs to executive-level insights that drive prioritization and vision
- Scaling Usability: Create training, templates, and guidance to empower non-researchers—especially designers—to run lightweight usability tests effectively and without bias
- Research Ops & Infrastructure: Partner on improving participant recruiting pipelines and implementing systems to connect patterns across studies, user feedback, and customer insights
- Cross-Functional Influence: Facilitate workshops and alignment sessions that help teams translate research into clear decisions, ensuring customer insights are embedded across the product lifecycle
Our take
With cyber threats evolving at lightening speed, businesses need robust solutions to protect their data and infrastructure. And the global cybersecurity market is projected to grow significantly, driven by increasing cyberattacks and the adoption of digital transformation initiatives. Because of this, companies are seeking security platforms that can address these challenges efficiently.
That's where Palo Alto Networks steps in, a frontrunner in the cybersecurity arena. It offers a suite of AI-powered security solutions designed to safeguard enterprises across various sectors. Its platforms, such as Cortex XSIAM and Prisma AIRS, integrate advanced threat detection, zero trust architecture, and real-time response capabilities so organizations are ready to manage and mitigate risks.
Its leadership is evident too, with impressive growth and strategic partnerships. Recently the company surpassed $1.5M in sales through the Google Cloud Marketplace, highlighting the demand for its innovative security solutions. Additionally, a collaboration with AT&T aims to enhance cybersecurity offerings, further solidifying its position in the market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2022
$34m
SERIES A
May 2022
$11m
SEED
Total funding: $45m
Company benefits
- Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals. Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
- Wellness: With a large on-site gym and daily, instructor-led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre- or post-workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
- Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
- Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long-term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24-month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
- Time Off: In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
- Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on-site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day. Life at Palo Alto Network
Company HQ
Santa Clara, CA
Leadership
Nikesh Arora
(CEO & Chairman)Previously the President and COO at SoftBank, CBO at Google, and CMO at T-Mobile.
Nir Zuk
(Founder & CTO)Previously CTO at NetScreen Technologies, which was acquired by Juniper Neworks in 2004. They also co-founded OneSecure where they served as CTO and was the Principal Engineer at Check Point Software Technologies.
Lee Klarich
(CPO)Initially joined Palo Alto in 2006 as the EVP of Product Management and became CPO in 2018. Prior to this, they were the Director of Product Management at Juniper Networks and a Product Line Manager at NetScreen Technologies.
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