Product Manager, SpotOn
Payment Acceptance
$150-200k
+ Company stock plan
Point-of-sale software and payment processing
Job no longer available
Point-of-sale software and payment processing
1001+ employees
Job no longer available
$150-200k
+ Company stock plan
1001+ employees
Company mission
To empower small businesses to succeed and grow, by giving them access to cutting-edge payment and software solutions.
Role
Who you are
- 5+ years of product management experience, with at least 3 years focused on payments, fintech, or closely related financial services products
- Deep understanding of card-present and card-not-present payment acceptance, including authorization, capture, clearing, settlement, tokenization, risk, and chargeback flows
- Demonstrated familiarity with ISO 8583 & 20022 and card-network messaging, and the ability to work effectively with engineers and partners using ISO 8583:2023 & 20022 aligned message specifications
- Experience working with payment processors, acquirers, gateways, or card networks, ideally in a platform or multi-tenant merchant environment
- Strong analytical skills, including comfort working with large payment datasets, building dashboards, defining KPIs, and using data to drive prioritization and experimentation
- Proven success shipping complex, technical products that require deep collaboration with engineering and operations teams
- Excellent written and verbal communication skills, with the ability to explain complex payment concepts to both technical and non-technical audiences
- Customer-centric mindset with experience conducting discovery, user interviews, and feedback sessions with merchants or similar B2B customers
- High degree of ownership, bias toward action, and ability to manage multiple initiatives in parallel in a fast-paced, high-growth environment
- Hospitality, retail, or point-of-sale experience is strongly preferred but not required
What the job involves
- As the Product Manager, Payment Acceptance, you will own the strategy and execution for SpotOn’s payment acceptance capabilities across card-present and card-not-present experiences in our hospitality-focused merchant base. You will define how payments are presented, authorized, captured, and accepted across our ecosystem, ensuring reliability, security, and compliance while driving a best-in-class experience for restaurants and other hospitality merchants
- You will work closely with engineering, design, operations, sales, and external payment partners to deliver scalable, ISO 8583, ISO 14443, and EMVCo Specification aligned payment flows for in-store, online, and mobile channels
- Your success will be measured by payment performance (authorization rates, latency, and resiliency), merchant satisfaction, and the ability to unlock new payment capabilities that help merchants grow revenue and reduce operational friction
- Own the end-to-end product roadmap for payment acceptance in card-present (CP) and card-not-present (CNP) environments, with a focus on hospitality use cases such as table service, counter service, bars, quick-service, and multi-location groups
- Define the strategy for how each payment media type is presented and accepted at the terminal, including chip, contactless, ecommerce tokens, and white label loyalty, and set the metrics that measure acceptance health
- Translate complex payment acceptance flows into simple, intuitive experiences for merchants and their staff, including refund, tip, adjustment, partial authorization, and offline/stand-in authorization scenarios
- Design and optimize payment authorization, clearing, and settlement flows in alignment with ISO 8583, ISO 14443, and EMVCo Specification and other relevant scheme and network requirements, ensuring accurate, resilient, and compliant transaction processing
- Partner with payment engineering teams to define requirements, APIs, and technical specifications for terminal integrations, SDK integrations, gateways, tokenization, risk services, and transaction routing
- Monitor and improve key payment performance metrics (e.g., authorization rates, chargebacks, declines, retries, disputes, latency, reconciliation accuracy) and lead experiments to improve them
- Collaborate with risk, compliance, and security teams to ensure adherence to network rules, card brand requirements, and industry standards (PCI DSS), and to define merchant onboarding, monitoring, and remediation workflows
- Partner with GTM teams to package and position payment capabilities in a way that differentiates SpotOn for hospitality merchants, working closely with Sales, Account Management, and Customer Success
- Use data and merchant feedback to prioritize features, quantify impact, and drive a rigorous experimentation culture for new payment capabilities (e.g., digital wallets, stored cards, recurring billing, surcharging or dual pricing where compliant)
- Lead discovery with external processors, acquirers, gateways, and third-party partners to evaluate and implement new capabilities, routing options, or cost-optimization opportunities
- Ensure that operational teams (support, implementations, risk operations, finance, and settlement teams) have the tooling, workflows, and documentation needed to support merchants at scale
- Act as the primary product point of contact for payment acceptance across SpotOn, aligning stakeholders around a clear vision, roadmap, and success metrics
- Facilitate cross-functional decision-making, balancing technical constraints, regulatory considerations, and merchant needs to arrive at pragmatic, high-impact solutions
- Communicate clearly and consistently with executives and senior leaders on trade-offs, risks, dependencies, and progress for payment initiatives
- Drive alignment between product, engineering, design, operations, GTM, and finance by creating transparent backlogs, roadmaps, and status updates that keep everyone moving in the same direction
- Advocate for hospitality merchants and their staff, bringing qualitative feedback and quantitative insights into planning and prioritization discussions
- Mentor and influence peers and adjacent product teams on payment best practices, shared capabilities, and platform standards to avoid fragmentation and duplicate solutions
- Contribute to a culture of accountability, urgency, and ownership, ensuring that cross-functional teams deliver high-quality releases on time and learn quickly from launches
Our take
SpotOn is an end-to-end software and payment platform that provides businesses with a range of payment options, from simple mobile payments to fully integrated restaurant management systems, fueling growth and supporting business evolution, with its innovative, future-proof tools.
The company’s ecosystem of intuitive software, point-of-sale, and payment solutions serves businesses of all sizes from a range of industries, from local family restaurants to Major League Baseball Stadiums. From its flagship SpotOn Restaurant to its latest SpotOn Retail, the company provides tools that manage scheduling, analytics, custom website development, compliance, and omnichannel capabilities.
As a triple unicorn company, SpotOn has seen substantial growth since being founded in 2017, completing numerous funding rounds and consistently delivering new product capabilities and expanded offerings. SpotOn continues to focus on partnerships and technology development as it expands its market reach within the retail, food, and hospitality sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$300m
SERIES F
Sep 2021
$300m
SERIES E
Total funding: $915m
Company benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- Stock Options
- Paid vacation, 11 company holidays, sick time, and volunteer time off
- Headspace membership for guided meditation and stress relieving tools through the Sequoia App
- Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
- Desk, Chair and Monitor needed for your home office? We got you
- Monthly cell phone and internet stipend
- Unlimited access to virtual audio and visual workouts through the Sequoia App
- Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
- Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
Company HQ
Financial District, San Francisco, CA
Leadership
Doron Friedman
(Co-Founder, Managing Director & CHief Innovation Officer)Having studied at the Wharton School, spent almost 11 years at Arroweye Solutions, rising to the position of CEO. Co-founded SpotOn in 2011, and was initially the company's co-CEO. Since 2017 has been Managing Director.
Matthew Hyman
(Managing Partner)Founded CardPayment Solutions in 2000, spending 5 years managing the company before starting CentralPayment Corp. After that co-founded SpotOn with Doron, working since 2017 as Managing Partner.
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