Operations Account Manager, Ethos Life
$71-116k
Life insurance provider
Be an early applicant
Life insurance provider
501-1000 employees
Be an early applicant
$71-116k
501-1000 employees
Company mission
To protect the next million families.
Role
Who you are
- This is a great role for someone who is passionate about blending operational expertise with B2B customer facing account management
- We are looking for someone who is driven, communicative, detail and process-oriented, and always willing to go the extra mile to ensure our customers find success with Ethos’ technology
- If you enjoy working in a fast-paced, dynamic, results-oriented, mission-driven environment - get in touch!
- Excellent internal and external communication skills. Able to translate messy internal process into clear external expectations
- Experience in external facing enterprise account management / onboarding / customer success roles. Preferred experience from either insurance or tech industries, but not necessary
- Process oriented with strong attention to detail. Experience building back-end processes, tracking, systems to support account management at scale
- Desire to please customers and do whatever-it-takes approach to ensuring success. No job is too big or too small
- Ability to work through ambiguity and in a hyper-growth sales environment
- Consistent track record of meeting and exceeding goals
- Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs
- Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment
- Impatient driver - loves to move things forward and get the job done
- Prior experience in life insurance is a plus, but not required
- Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc
What the job involves
- We're looking for an Operations Account Manager to engage and help manage backoffice operations for our strategic distribution partners
- You will be the operational face of Ethos to our external distribution partners working closely with our sales, product, marketing and operations teams to own the end to end customer success and drive the business forward
- It is also a chance to be an early contributor on an initiative that's core to the company's future growth plans with plenty of room to grow
- Own full lifecycle account management for SMB through enterprise B2B partners. Sit between our internal operations teams and the external operations teams of partners we work with to translate requirements and ensure success
- Lead operational onboarding with partner’s operational teams. Clearly communicate, train and support partners through the account creation stage consisting of back-office details from payment terms to licensing to bulk account creation
- Partner with our strategic account managers to grow the business of each partner. They will own the relationship with partner sales teams while you will own the relationship with partner operations teams. Together you will be the face of Ethos and ensure customer success and growth on Ethos
- Problem solve operational challenges. Translate the unique operational challenges of each new partner into a strategy for customer success. Be the voice of these partner’s operational needs internally, working with product and technology teams to help scope and prioritize new solutions
- Be an expert in Ethos own back-office operations. You will work extremely closely with this team and must be able to clearly explain their processes, SLAs, exception routing to external partners to avoid confusion and resolve outlier cases
- Help define our account management strategy, cadences and processes to scale. This is a new team and you will play a major part in shaping its direction for the future
Our take
Ethos was founded to increase the transparency of life insurance, making it accessible and affordable to all. The company want to add openness to the process; losing a loved one is hard enough before one even considers financial implications, particularly with the loss of a primary earner.
Ethos uses predictive technology to rapidly quote life insurance rates and verify an applicant’s medical information. This expedited process allows most users to secure life cover on the same day they apply, a process which normally takes a number of weeks. The company works with some of the biggest providers in the industry, including Legal & General America, AAA Life and Ameritas Life Insurance Corp.
Ethos has been one of the more heavily publicised of the recent wave of insurtech companies, with investors such as Google as well as celebrities Will Smith and Jay Z, taking its valuation to over $2 billion. However, the sector is being hit particularly hard by macroeconomic uncertainty and Ethos conducted several rounds of layoffs through 2022 and early 2023. Now focused on its core product and revenue growth, it is poised to extend its market leading position.
Steph
Company Specialist at Welcome to the Jungle
Insights
72% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2021
$100m
SERIES D
May 2021
$200m
SERIES D
Total funding: $406.5m
Company benefits
- Comprehensive health benefits
- Awesome medical, dental, and vision plans that start when you start
- Restricted Stock Units
- Unlimited paid time off policy
- New parents can take leave with 100% wage replacement
- Team training, volunteering opportunities, additional resources, and some amazing Employee Resource Groups: Black at Ethos, Parents, Pride & Shethos
- Our healthcare plans offer coverage on family planning and fertility
Company HQ
Berkley Square - Headway, Austin, TX
Leadership
Peter Colis
(Co-Founder & CEO)After an MBA at Stanford, Peter co-founded Ovid Corp in 2014, where he worked as CEO for 4 years before co-founding Ethos in 2016. He has worked as CEO since, alongside serving as a Sequoia Capital Scout.
Lingke Wang
(Co-Founder)After working as an Investment Banker at Morgan Stanley Lingke gained an MBA from Stanford. He then co-founded Ovid Corp. an insurance company before Ethos.
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