Principal Product Manager, ServiceTitan
Productivity Tools
$154-220k
+ Equity + Annual Bonus
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$154-220k
+ Equity + Annual Bonus
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- Experience: 7+ years of product management experience, with a focus on SaaS and enterprise software. Experience in the trades or a related industry is a plus
- Technical Aptitude: Strong understanding of software development processes, with the ability to work effectively with engineering teams
- Customer Focus: Proven track record of developing customer-centric products that drive tangible business results
- Strategic Thinking: Ability to think strategically about product development and business impact, with a focus on long-term success
- Leadership: Experience leading cross-functional teams and influencing without direct authority
- Communication Skills: Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas to both technical and non-technical stakeholders
- AI & Innovation: Familiarity with AI technologies and their applications in productivity tools is highly desirable
- Analytical Skills: Strong analytical skills with the ability to make data-driven decisions
What the job involves
- We are seeking a Principal Product Manager to lead the development of our productivity tools suite, including (but not limited to) capabilities like communication (internal and external), notifications and alerts, to-do lists, personal AI assistant, and calendar visibility within our enterprise SaaS offering
- In this role, you will be responsible for building extensible capabilities that cater to both a diverse range of personas and a diverse range of vertical trades (e.g., hvac, roofing, construction)
- You will work closely with cross-functional teams to ensure that our tools not only meet but exceed the needs of our customers, driving their efficiency and enhancing their overall experience
- Product Vision & Strategy: Define and drive the product vision and strategy for the productivity tools, aligning them with the company’s overall goals and customer needs
- Customer-Centric Development: Work closely with customers, understanding their workflows and pain points, to develop tools that enhance productivity and operational efficiency
- Cross-Functional Collaboration: Collaborate across product squads to gather feedback and input into your roadmap and drive adoption and use of productivity capabilities
- Innovation & AI Integration: Identify opportunities to leverage AI and other emerging technologies to create intelligent and automated solutions that solve real-world problems
- Feature Prioritization: Prioritize features based on customer feedback, business impact, and strategic goals, ensuring timely and high-quality delivery
- Segment-Specific Solutions: Develop and scale solutions that serve a wide range of customer segments, ensuring flexibility and adaptability to different use cases
- Roadmap Ownership: Own the product roadmap for productivity tools, regularly updating stakeholders on progress, challenges, and next steps
- Metrics & Analysis: Define success metrics, track performance, and iterate on product features to continuously improve the user experience
- Market & Competitor Analysis: Stay informed about market trends, competitive products, and new technologies to ensure our offerings remain cutting-edge
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company values
- Be unapologetically you
- Bring your best
- Make bold moves
- Keep it human
- Work your way
Company HQ
Downtown, Glendale, CA
Articles
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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