Customer Success Manager, Datasnipper
DACH
+ Stock
3+ days a week in office (Amsterdam-Noord, Amsterdam)
Intelligent audit platform
Posted today
Intelligent audit platform
201-500 employees
Posted today
+ Stock
3+ days a week in office (Amsterdam-Noord, Amsterdam)
201-500 employees
Company mission
To deliver intelligent automation with effortless data validation.
Role
Who you are
- If you’re passionate about customer success and ready to own the moment, we’d love to hear from you!
- Customer-Centric Mindset: A passion for exceeding customer expectations by building trust-based relationships and consistently delivering value
- Accountability: A strong sense of ownership, with the ability to master your role, take initiative, and ensure no detail is overlooked – be the CEO of your portfolio
- Industry Expertise: Familiarity with accounting and finance industries, understanding the unique challenges and needs of these professionals
- Collaborative Spirit: A belief in the power of partnership, thriving in cross-functional teamwork and fostering meaningful customer relationships
- Adaptability: A growth mindset, ready to embrace feedback and challenges, learn quickly, and contribute to a dynamic, fast-paced environment
- Excellence in Communication: Strong verbal and written communication skills in English and German, with the ability to provide clear and impactful messaging
- Experience: 3+ years’ experience in a Customer Success, Account Management, or related customer-facing role, ideally within B2B SaaS or technology
What the job involves
- As a Customer Success Manager - DACH at DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions
- You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration
- You’ll help customers unlock their potential value while contributing to the growth and success of our business
- This role offers a unique opportunity to work closely with professionals who are the backbone of global capital markets, deliver exceptional service, and build a thriving community for our customers
- Deliver Exceptional Value: Exceed customer expectations by understanding their needs, showcasing the value of our solutions, and delivering tailored best practices for accounting firms in the DACH region
- Take Ownership: Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step
- Collaborate for Success: Build power in partnership by acting as a trusted advisor, fostering connections within the customer base, and serving as the voice of the customer internally
- Drive Growth: Embrace opportunities to welcome growth by proactively monitoring account health, identifying risks or opportunities, and implementing strategies to drive customer retention and expansion
- Represent Excellence: Act as a beacon of excellence by staying informed about industry trends and product developments, sharing insights, and maintaining the highest standards of professionalism
- Build Community: Foster knowledge-sharing and community-building among customers by organizing webinars, events, or case studies to strengthen the customer network
Our take
With data having become a commodity in and of itself, infrastructure must be enforced so as to validate and contextualize it. Datasnipper does just that with its automated data validation platform for auditors.
Repetitive manual work in auditing means decreased efficiency and slower results. Auditors must reconcile data by cross-referencing it with that of older systems, verifying this data with documentation such as invoices, bank statements and previous contracts. Datasnipper’s platform uses intelligent automation that translates these documents directly into Excel spreadsheets, helping auditors make informed decisions at a faster rate.
Initially launched from Bootstrap, Datasnipper has successfully raised to Series B and has had a strong 2024. It doubled its revenue and customer base and reached Unicorn Status, indicating the auditing industry’s embrace of AI as a tool.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2024
$100m
SERIES B
Total funding: $100m
Company HQ
Nieuwendammerham, Amsterdam, Netherlands
Leadership
Kai Bakker
(Co-Founder)Previously a Software Engineer at KAS BANK and ixly as well as a Freelance Web Developer.
Maarten Alblas
(Co-Founder)Previously Software Engineer at Xomnia.
Jonas Ruyter
(Co-Founder)Previously a Senior Account Manager at Benify and an Account Manager at Sixt Rent a Car. They also worked in Marketing and Communication at IBM and was an Interaction Designer at ILUMY.
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