Senior Product Manager, Utility Warehouse
Partner Proposition
2+ days a week in office (Farringdon, Central London)
Multiservice utilities provider
Be an early applicant
Multiservice utilities provider
1001+ employees
Be an early applicant
2+ days a week in office (Farringdon, Central London)
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- We are looking for a bold, mission-led Senior Product Manager who isn't afraid to challenge the status quo. You are someone who views the UK map like a laboratory, using lean experiments to find "untapped pockets" of the population to join our Partner network—from Gen Z influencers to career changers and mums
- You are obsessed with the "activation" phase, ensuring every new Partner is successful from day one, and you have the creative vision to build a roadmap that gets everyone from software engineers to veteran Partners excited about a transformational future
- Product Lifecycle Mastery: Proven experience managing the full product lifecycle from discovery to launch
- Commercial Acumen: The ability to connect feature development to revenue potential and cost reduction, specifically within a unique multi-service utility environment
- To thrive in this role, your technical toolkit and experience should also include:
- Experimental Mindset: Ability to run lean experiments to identify which messages and features resonate with different demographics, scaling winners at pace
- Data Fluency: Strong proficiency in using advanced product analytics (e.g., Mixpanel, Google Analytics) to justify tactical decisions
- Marketplace & Onboarding Expertise: A track record of scaling marketplaces, driving network effects, and shaping a Partner's first hour, day, and week to drive habits
- Stakeholder Leadership: Confident in presenting compelling narratives to senior leadership and aligning complex, conflicting internal and external interests
- Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do
What the job involves
- Hours: 37.5 hours
- As the Senior Product Manager for Partner Propositions, you will lead the product strategy to attract new Partners and obsess over the first 90 days of their experience, ensuring every new Partner feels empowered and set up for immediate success
- Strategic Impact: Presenting strong business cases for multi-quarter initiatives and influencing a roadmap that looks 3–6 months ahead
- Outcome Ownership: Setting and tracking KPIs/OKRs for your squad and managing trade-offs for "in-life" triggers like payment changes or mobile activations
- Onboarding Design: Iterating on an onboarding experience that doesn't just teach Partners about UW but makes them successful from day one
- Market Insight: Monitoring the competitive landscape and market trends to ensure our personalised Partner proposition remains a market leader
- Operational Excellence: Managing high-stakes, non-reversible decisions for your domain, such as strategic pivots in Partner churn or tariff transformations
- Voice of the Partner: Designing and managing continuous Voice of the Partner (VoP) channels to identify adjacent market opportunities
- You will lead a cross-functional squad of engineers and designers, working collaboratively across multiple teams to solve Partner pain points. You'll actively engage with Partners across the UK to understand their motivations, behaviours and success patterns. Your role is about more than just building features; you are part of a mission to make the UW Partner opportunity the nation’s first choice for flexible work
Application process
- Hiring Manager: Gem Greer, Head of Product
- Recruiter: Claire Fennell
- Please note, there is the possibility to be either rejected or progressed at each stage; the below flow assumes you have been successful at every touchpoint
- You submit your application
- The Recruiter assess your application against the minimum requirements
- The Recruiter will have a chat with your current line manager about your:
- Suitability for role
- Job performance
- Absence statistics
- Behaviour and Conduct
- The Recruiter will book in a video call with you to discuss your application and suitability
- You will attend an interview with the Hiring Manager
- The Recruiter will inform you of the outcome
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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