GTM Operations Associate, Gather
$75-95k
+ Bonus opportunities
Video chat and Virtual HQs for distributed teams
Be an early applicant
Video chat and Virtual HQs for distributed teams
21-100 employees
Be an early applicant
$75-95k
+ Bonus opportunities
21-100 employees
Company mission
To eliminate the physical barriers to opportunity and connection.
Role
Who you are
- While you will work closely with experienced cross-functional partners who will help you ramp up quickly, the ideal candidate is a self-starter who thrives on solving problems and taking initiative in a fast-paced startup environment
- 1–3 years of experience at a B2B SaaS or tech company in Customer Success, Sales, Account Management, Revenue Operations, Support, and/or a similar customer-facing role
- A strong bias for action and track record of following through on commitments from start to finish
- Hands-on experience with HubSpot and familiarity with Stripe (or similar digital billing system)
- Excellent written and verbal communication skills
- Quick to learn, adopt, and master new systems and tools
- Strong organizational skills with high attention to detail
- Excitement for an evolving startup environment, where every day presents new opportunities
- Curious, resourceful, and eager to learn
- Fluency in Portuguese is a strong plus. Fluency in Spanish is also a plus but not required
- If you're curious, customer-focused, systems-minded, and excited to build your toolkit while making a meaningful impact, we'd love to connect!
What the job involves
- Through word of mouth alone, Gather has spread to thousands of remote-first companies
- Our customers are diverse across sizes, geographies, industries, and missions, making this a truly unique opportunity for a customer-facing member of our team
- We’re a small, scrappy team focused on building a sustainable business
- That means every person on the team has an outsized impact on both our customers and our business!
- We're looking for an eager early-career go-to-market (GTM) and operations professional who is excited to learn, take ownership, and wear multiple hats
- This isn't a role where you'll only do sales or only customer success. You'll gain exposure across the entire customer journey, from demos and onboarding to billing, renewals, implementation, and operations
- Support customers throughout their journey, from initial onboarding to renewals and ongoing success
- Own and navigate the GTM tech stack including Hubspot, Stripe, and other internal admin tools
- Build your customer-facing skills by learning how to successfully conduct calls, live demonstrations, and implementation sessions
- Help investigate customer billing questions, subscription changes, invoices, and payment issues
- Ensure data accuracy across customer records and account details in our CRM, HubSpot
- Partner with Product, Engineering and Support to resolve customer issues quickly
- Identify opportunities to improve internal processes and customer experience
- Capture customer insights to help shape our product and GTM strategy
- Provide high-impact support across operations, sales, customer support, documentation, and/or special projects
Our take
Recent years have seen existing virtual communication platforms stress-tested in both professional and social settings and generated a real appetite for innovative new offerings. Gather is one of the exciting startups in the sector, offering a virtual HQ for group meet-ups like events and office meetings.
Gather’s longevity has depended on its ability to offer something substantially more than just a substitute for in-person communication, and the virtual HQ platform means that it can offer both communication and events in a rich and engaging format. To this end, the company has been wise to invest in novel features like spatial audio tech, games, and a highly customizable ‘space’ which allows businesses and events to provide guests with a substantial and branded experience.
The startup has already quietly amassed more than 10 million users across 15 countries. Hybrid working is here to stay, and Gather is well-placed to capitalize on this by keeping the social element of office working alive for those days when staff are working from home.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$50m
SERIES B
Mar 2021
$26m
SERIES A
Total funding: $76.2m
Company benefits
- Work remotely out of a state-of-the-art virtual office!
- Competitive benefits, and meaningful equity
- Comprehensive medical, dental, and vision insurance for employees and their dependents
- 401k and matching program
- Generous PTO policy and mental health days to recharge
- Meal stipend twice a week to keep you nourished
- Remote work, education, and health & wellness stipend
- Support for family planning & gender-affirmation
Company HQ
Remote HQ
Leadership
Phillip Wang
(Co-Founder, Advisor & Board Member)They are a Computer Science graduate from Carnegie Mellon University, previously a Software Engineer Intern at Facebook.
Mohammed Kumail Jaffer
(Co-Founder & CTO)They are a Computer Science graduate from Carnegie Mellon University, previously a Software Engineer at Petuum Inc.
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