Customer Success Manager, Papirfly
Brand management platform
Be an early applicant
Brand management platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To activate 100% brand consistency at every touchpoint.
Role
Who you are
- If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity
- 2-3 years of experience in a Customer Success or Account Management role in a SaaS company
- Excellent communication and relationship building skills
- Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas
- High levels of organisation and confidence in managing multiple priorities and customer needs
- Must be based in London and excited about working in an office-first, collaborative environment
- Exposure to marketing teams or marketing technology platforms (not required but beneficial)
What the job involves
- Papirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease
- Now, we’re looking for a curious, people-first Customer Success Manager to join our London team
- You’ll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech
- In return, you’ll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities
- You’ll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles
- Understanding our customer’s business problems and offering solutions though our technology
- Build and maintain strong relationships with customers, supporting them from onboarding through to renewal and expansion
- Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform
- Coordinate with cross-functional teams to ensure smooth, proactive customer experience
- Host customer engagement sessions, supported by senior team members as required
- Track and support customer goals, assisting in identifying opportunities for growth and expansion
- Capture and share feedback to help improve our offering and customer experience
- Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients
Application process
- Contact:Mollie Robinson, People and Culture Manager – Administration
Salary benchmarks
Our take
Papirfly is a Norwegian brand management platform that helps companies manage, create and distribute their brand assets in a unified and coherent way. The Papirfly platform requires no tech skills and allows marketers, designers, and sales teams to leverage all visual and commercial aspects of a brand in one place and maintain their brand images across every operational wing.
Papirfly was launched in 2000 and has continued to grow, with large investment firm Verdane buying it out in 2022. This buyout provided Papirfly with extensive networks, expertise, and the ability to expand internationally. The latter was also bolstered by Papirfly’s previous merger with UK-based BrandMaster and acquisition of Swedish Meriworks.
After its substantial funding from Verdane, expansion is clearly on the mind of Papirfly. The company already has offices in Europe and America and will use some of its funding to invest in R&D. Whether it expands through acquisitions or organic growth remains to be seen, but with more than 30 Fortune 500 companies including IBM and Pfizer as clients and more than a million users, Papirfly is ripe for growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
St. Hanshaugen, Oslo, Oslo
Leadership
Walter Leicher
(Group CEO)Previously the CSO at Crownpeak, CGO at Cushman & Wakefield, and EVP of Mergers & Acquisitions/Operating Partner at Aurea Software.
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