Billing Support Specialist, Jobber
$50-67.6k
+ Stock Options
1+ day a week in office
Job tracking and customer management software for home service businesses
Be an early applicant
Job tracking and customer management software for home service businesses
1001+ employees
Be an early applicant
$50-67.6k
+ Stock Options
1+ day a week in office
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- You’re a confident communicator who thrives in fast-paced environments, takes ownership of results, and is motivated by helping customers succeed
- A track record of thriving in high-volume, customer-facing environments. Whether in a contact centre, hospitality, retail, or another fast-paced setting, you consistently deliver strong results while maintaining quality and warmth
- The ability to influence outcomes. You’re confident navigating challenging conversations, including cancellations or objections, and can guide customers toward solutions that genuinely support their success
- Strong verbal and written communication skills. On the phone, you explain information clearly and confidently. In chat and email, you craft thoughtful, accurate responses with strong attention to detail and empathy
- A results-driven mindset. You take ownership of customer outcomes and are motivated by meeting high standards for both customer experience and retention
- Resilience and composure. You stay calm under pressure, handle rejection professionally, and learn quickly from difficult interactions
- Strong problem-solving ability. You assess situations critically, identify root causes, and propose creative, practical solutions with confidence
- Resilience. Not every interaction will be easy. You stay calm under pressure, adapt in the moment, and learn from difficult conversations
- Adaptability in a growth environment. You’re energized by change and comfortable learning new tools, systems, and workflows
- Reliability and accountability. You show up for your team and customers, follow through on commitments, and take responsibility for results
- Confidence with technology. You’re comfortable navigating cloud-based software and managing multiple systems in a fast-paced environment
What the job involves
- Then this might be the perfect role for you!
- We're looking for a Billing Support Specialist to be part of our Customer Success department and help businesses get the most value out of their Jobber subscription
- The Billing Support team plays a critical role in customer retention and satisfaction
- We help customers navigate billing and subscription questions, resolve account concerns, and ensure they’re set up for long-term success with Jobber
- We work closely with Customer Success and other cross-functional teams to continuously improve the customer experience
- Our goal is simple: help our customers succeed so they can focus on running great businesses
- Reporting to the Manager, Billing Support, the Billing Support Specialist works directly with customers to resolve billing and subscription inquiries with customer retention at the heart of every interaction
- This is not a transactional support role
- You’ll lead meaningful conversations that influence outcomes, uncover root causes behind cancellation requests, and help customers rediscover the value of their Jobber subscription
- You’ll become a product expert and proactively connect customer needs to solutions that drive long-term retention
- Respond to billing and subscription inquiries via phone, chat, and email while maintaining strong productivity and quality standards
- Lead confident, value-driven conversations with customers considering cancellation or downgrade, identifying solutions that drive retention and long-term success
- Use a consultative approach to understand root causes and influence positive customer outcomes
- Proactively engage escalated or at-risk customers, taking ownership of complex situations and driving resolution
- Partner with cross-functional teams to share trends and insights that improve customer experience and reduce churn
- Adapt quickly to evolving processes, tools, and product updates in a growing environment
- Become an ambassador of our culture by being humble, supportive – and someone who truly gives a shit!
- We are currently hiring for the following shifts:
- Monday to Friday 5am to 2pm MT (7am to 4pm ET)
- Monday to Friday 11am to 8pm MT (10am to 7pm PT)
- During the application process, we will confirm which shift options you are comfortable with
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
Salary benchmarks
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