Product Lead, Ratepay
Merchant Onboarding
Buy-now-pay-later payment solution
Open for applications
Buy-now-pay-later payment solution
201-500 employees
Open for applications
201-500 employees
Company mission
To offer customisable payment solutions for large online retailers and marketplaces.
Role
Who you are
- Bring 5+ years of product management experience, focusing on onboarding and user activation (B2B preferred)
- Demonstrate strong understanding of merchant onboarding processes
- Show technical aptitude with backend systems, APIs, and integrations, experience with SalesForce is a plus but not a must have
- Present proven success delivering complex, customer-centric products
- Possess excellent stakeholder management and communication skills
- Display proficiency with data analytics tools like Tableau
- Maintain knowledge of compliance requirements (KYC, AML)
- Exhibit strong problem-solving skills and passion for customer experience
What the job involves
- As Product Lead for Merchant Onboarding (m/f/d) at Ratepay you´ll lead the end-to-end merchant onboarding experience, from sign-up to platform integration
- You design the strategy and user journey while orchestrating cross-team collaboration to deliver a seamless process that drives merchant satisfaction and accelerates time-to-value
- Product Strategy:
- Create the product strategy for merchant onboarding that aligns with business goals and customer needs
- Develop a roadmap to reduce friction, increase activation rates, and streamline onboarding through automation
- Technical Product Development:
- Guide engineering teams in designing backend systems and integrations for seamless onboarding
- Build scalable solutions for merchant data collection, verification, and system integration
- Create efficient, user-friendly, and compliant onboarding flows
- Implement self-service features to minimize manual effort
- Cross-functional Leadership:
- Partner with commercial teams and technical integration managers to identify merchant pain points and requirements
- Coordinate with sales and marketing teams to build intuitive experiences
- Align with compliance and legal teams to meet regulatory requirements
- Drive analytics initiatives to track metrics and uncover actionable insights
- Customer-centric Focus:
- Execute user research to improve the onboarding experience continuously
- Create comprehensive resources including tutorials, guides, and FAQs
- Track key metrics and implement data-driven improvements
Our take
The rise of eCommerce has increased the demand for flexible and reliable payment solutions. Consumers seek convenience and security in online transactions, while merchants need systems that enhance customer loyalty. Traditional payment methods often fail to meet these expectations, leading to lost sales and customer dissatisfaction.
Ratepay addresses this problem by offering "Buy Now, Pay Later" (BNPL) solutions. Its white-label payment system integrates into merchants' online shops, allowing customers to make purchases on account, in instalments, or via direct debit without leaving the brand's site.
Supported by a robust infrastructure and a commitment to customised solutions, Ratepay has become a leader in the BNPL market. Its successful collaborations with various eCommerce platforms and financial service providers position them for continued growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Miriam Wohlfarth
(Founder)Founder and Co-CEO of Banxware as well as a Board Member at Freenet, 42 Heirloom, Mercedes-Benz Automobility, Talentsconnect, and the German Startups Association.
Salary benchmarks
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