Chief of Staff, Coursera

• The ideal candidate will have proven experience in a business management role, with a special focus on executive-level advising and interdepartmental collaboration
• 8+ years in a business or executive management role
• In-depth experience driving results in a B2B, preferably SaaS, revenue organization - e.g. Revenue Operations, Sales, GTM
• Extremely versatile, dedicated to efficient productivity
• Experience defining, planning, and driving top-level strategic initiatives
• Excellent communicator in written and verbal form
• Demonstrated experience organizing and directing multiple teams and departments
• Proven track record of data-driven approach to complex decision-making

Desirable

• We are looking for a Chief of Staff - Enterprise GM to join our team
• At Coursera, we work in a highly dynamic industry, and we’ve experienced significant growth and change in the last few years
• As we enter the next phase of our evolution - focused on driving business results and continued growth through rigour and efficiency - we need a highly qualified Chief of Staff to work closely with our executive team
• From day one, the Chief of Staff will have an immediate impact on our ability to focus on the right work, streamlining alignment and commitment, overseeing resource allocation and budgeting, and communicating objectives between departments
• Enable the Enterprise Org to Measure > Monitor > Manage the business through key operational rhythms
• Drive alignment within the Enterprise GM’s leadership team to (a) understand business growth goals, (b) map goals to clear functional action plans, (c) capture XFN commitment and resource allocation to those plans, (d) measure and report out on progress ongoing, raising risks and opportunities to adjust along the way
• Oversee strategic business initiatives and transformational efforts from development through successful execution under the guidance of senior leadership and departmental heads
• Support executives in decision-making, program management, and initiative implementation, ensuring constant connection to bigger picture strategy throughout all execution
• Review and advise on improvements to talent and org structure, supporting ability to execute on commitments and employee engagement
• Manage and continuously improve the Enterprise Org operating rhythm - specifically via key performance indicators (KPIs) and objectives and key results (OKRs)
• Partner with executive-enabling function - People, Finance, Administration - to drive GM’s strategic change and improvement initiatives org-wide
• Drive the strategic and operational planning system and cadence for the Enterprise organization, defining and continuously improving systems and processes that enable the GM to effectively and efficiently manage their large team with ongoing visibility into results and impact
• Develop analysis-based narratives that describe the state of the business and help executives, Board of Directors, and other senior leaders understand risks and opportunities; create polished supporting artifacts to drive these discussions
• Oversee a portfolio of strategic innovation projects, structuring and driving to completion complex, ambiguous initiatives, steering large, cross-functional projects, and building consensus with senior leadership across the organization
• Facilitate strategic meetings, ensuring alignment and clarity on objectives, and drive follow-through on action items; represent the GM in certain cross-functional meetings and projects, advocating for their priorities and ensuring alignment with overall company strategy
• Improve communication and collaboration across departments such as Finance, Revenue Segments, Content, Product, Marketing, and more
• Build and develop relationships with the GM’s direct reports and other individuals in critical roles - providing an unbiased ear - to understand the need and opportunities in existing ways of working and helping define new strategies to address