Technical Account Manager, Scale AI
$153.6-184.3k
Additionally, this role is eligible to earn commissions and eligible to participate in Scale's equity plan.
Training and validation data for AI applications
Job no longer available
Training and validation data for AI applications
1001+ employees
Job no longer available
$153.6-184.3k
Additionally, this role is eligible to earn commissions and eligible to participate in Scale's equity plan.
1001+ employees
Company mission
To develop reliable AI systems for the world's most important decisions.
Role
Who you are
- Firstly, the TAM must have a strong technical background and understanding of the broader AI space, generative AI and ideally, large language models. This background will serve highly relevant as one of the core functions of this role is that of a generative AI business architect, meaning, you will be responsible for designing, analyzing, and implementing next-generation AI technologies and systems within an organization
- Secondly, as a project manager, the TAM must be capable at juggling multiple, urgent priorities across a variety of workflows. The TAM will be the “glue” between account stakeholders and Scale’s internal product, engineering, delivery, growth and GTM teams
- Lastly, and most importantly: Be customer-obsessed. This role will be the “face” of Scale for most post-sale activities. They will need to be empathetic, a good listener and communicator, a thoughtful speaker, a polished presenter, a meticulous recorder and a strong relationship developer. Our accounts continue to work with us because of the high quality we deliver, our thought partnership and the fact that they genuinely like working with our teams
- A technical degree or strong career experience in technical roles
- Experience as a Founder / Co-Founder or have had experience working in management or strategy consulting
- Have worked at or heavily with Big Tech
- Three to five years Project management experience
- Experience in a customer success or client-facing role
What the job involves
- Run this account as if it is your business: You will need to be both strategic and in the weeds of day-to-day performance to communicate effectively with stakeholders of all levels. You will ensure longevity of partnership with the account
- They will be accountable for ensuring all POC, pilot, and production activities are followed-through in a timely manner and meets or exceeds any client or SLA expectations. Such activities may include: aligning internal and external stakeholders on measurable KPIs in line with customer expectations, designing and delivering tasks/solutions, timely and successful ramp of pipelines, ensuring high quality and consistent performance, client reporting and communications, and more
- Oversee onboarding and implementation of new work pipelines as well as manage for high performance and consistency across established pipelines
- Plan, drive, and manage revenue consumption for the account
- Work cross functionally, with product, engineering, delivery, and growth to ensure timely delivery that meets or exceeds SLA requirements
- Operationalize requirements set forth in the SOW (and other relevant legal or engagement documents), provide a clear understanding of the SLA requirements and client expectations and enforce them
- Review, track and improve operational performance and be obsessed with continuous improvement across all processes
- Deeply understand the AI strategy, goals, and needs of the account
- Identify opportunities for AI-driven improvements, optimizations or innovations to drive the best solutions for the account
- Design AI solutions and systems that align with business goals and objectives
- Oversee the implementation and integration of AI technologies within the account
- Ensure that AI systems are scalable, maintainable and secure
- Evaluate the performance and impact of AI solutions on the business
- Build deep relationships with stakeholders at all levels and across all roles, both internally and externally
- Be obsessed with account happiness and own all client success activities
- Have a global mindset. You will work across multiple time zones, cultures, and with people from a wide variety of backgrounds
- Dependent upon your account, ~10% domestic and/or international travel expected
Our take
When training AI models, lack of access to large scale, high quality, labelled data is often the barrier preventing machine learning teams from building something great. In fact, labelled data is even more essential than the algorithms themselves. Scale AI is solving this by providing easy access through developer APIs to a huge variety of labelled data sets covering a large range of areas within computer vision and natural language processing.
It seems that almost every company now is offering artificial intelligence enabled products to automate every aspect of our lives. So, by positioning themselves as the go-to source for high quality tagged data, Scale AI is in an excellent position as the AI sector continues it's exponential growth.
With innovative AI projects across a range of sectors including retail, energy, and healthcare, Scale AI is now a leader in the industry alongside OpenAI. It continues to forge partnerships with fintech tools and software engine developers such as Brex and Luminar to continue its evolution of digital markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES F
Apr 2021
$325m
SERIES E
Total funding: $1.6bn
Company benefits
- Health & Wellbeing: Our holistic approach to supporting Scaliens includes comprehensive health coverage, dental and vision insurance, mental healthcare services, and more. PTO policies and accommodating schedules ensure you’ll get time off when you need it to relax and recharge. Note that our offerings may vary by region as we strive to respond to the unique needs of Scaliens around the globe.
- Personal & Career Growth: Continuously learn and grow through annual learning & development stipend, attending leadership breakfasts, manager training, speaker series, and joining an ERG.
- Building Scale Community: We welcome guests to our offices, and you can expect to see Scalien families and friends around. Join local happy hours, and accept invites to game nights, book clubs, and many other employee-led community events.
- Parental Support: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Alexandr Wang
(Founder & CEO)Previously, Alexandr was an Algorithm Developer at Hudson River Trading, a Tech Lead and Quora and a Software Engineer at Addepar.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 106 more jobs at Scale AI