Customer Support Representative, Shakepay
French Speaker
+ Stock Options
Platform to buy and earn Bitcoin
Open for applications
Platform to buy and earn Bitcoin
21-100 employees
Open for applications
+ Stock Options
21-100 employees
Company mission
To usher in the Bitcoin Golden Age.
Role
Who you are
- 1-2+ years of experience in a customer support role
- Bilingual in English and French
- Agile problem solver. There is not a challenge– at work or at home- that doesn’t make you want to dig in and figure it out
- Active team player, self starter, and multitasker who can quickly adjust priorities
- Effortless communication skills, confident and sensitive to the needs of our users
Desirable
- Basic knowledge of digital currencies
- Passion for the product and our mission
- You shake every day
What the job involves
- We’re looking for someone to join our awesome, tricoté serré team in the evenings
- You’ll parlerez à nos clients in English and en français, answering questions they have about Shakepay and their account
- Ous écouterez, diagnostiquerez, et resolve all sorts of concerns
- Your goal is to consistently provide service that can also be described with one word in both languages: exceptionnel… close enough
- Diagnose issues customers are experiencing with Shakepay
- Have a thorough understanding of our products, features, and processes
- Collaborate with other team members to resolve customer inquiries
- Relay feedback about the customer’s experience to other teams
- Investigate suspicious activity, gather information, and take appropriate actions to prevent fraudulent activity
- Demonstrate care and empathy while engaging with customers
- Engage with customers directly via chat and email
- Attend training sessions and other meetings with the customer support and operations teams
- Communicate and interact with other teams through Slack and Google Meet
- Schedule: Evening and weekends are required
Our take
Shakepay is a major platform in Canada for buying and trading Bitcoin, boasting a user base exceeding 1M amid the ongoing surge in cryptocurrency adoption.
In navigating the dynamic digital economy, Shakeypay must balance agility with maintaining trust among both seasoned crypto users and newcomers. The company's strategic decision to focus on Bitcoin and Ethereum, complemented by initiatives like the Shakepay rewards card, reflects its commitment to simplicity and accessibility in a complex market landscape.
Shakepay is focused on enhancing its user-friendly cryptocurrency interface to sustain growth. Recent engagement with regulators highlights its commitment to safe digital asset transactions. Following a data breach, Shakepay swiftly implemented security measures and offers free credit monitoring, reinforcing its dedication to customer data security. As it innovates and expands, Shakepay remains dedicated to advancing Bitcoin and cryptocurrency adoption.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2022
$31.5m
SERIES A
Feb 2018
$0.8m
SEED
Total funding: $32.3m
Company benefits
- Equity benefits: We believe everyone at Shakepay should benefit from building a generational company, so every shaker owns stock options
- Get paid in bitcoin: You can choose to take a percentage of your salary in bitcoin. Whether you opt for some or none, the choice to be paid in the hardest, soundest money the world has ever known is yours
- Remote friendly: With a flexible schedule, you can work on your own time, from home or anywhere. And if you're close by, you’re welcome to work in our Montreal or Toronto offices whenever you want. Being a remote-first company is awesome, but there’s value in spending time with your teammates and deepening these bonds. So, each shaker is entitled to 15 days of travel and accommodation to any Canadian city each year, covered by Shakepay
- Generous vacation: Time off is essential, and we highly encourage it. We trust you to take as much as you need, when you need it. Every team member is expected to take at least 20 days of vacation each year. To help make sure you do, after taking 20 days, shakers receive a $1,000 bonus to put towards their next vacation
- Insurance coverage: We offer health, dental, paramedical, disability, life, and travel coverage so you're always at your best. On top of our insurance coverage, all shakers also get access to a health and wellness spending account
- Personal development: It's a marathon, not a sprint. We're here to help you define and hit your personal career goals so that you can get where you want to be. To support our team, every shaker gets a $2,000 yearly budget to spend on learning and development
- Working from home: Working from home should be comfortable. Every shaker gets $1,200 to spruce up their home office and a monthly stipend for home and internet expenses
- Self-sovereignty: The path to self-sovereignty means being in full control of your coins. We offer a budget for shakers to get a self-hosted wallet and to build a self-hosted node
Company values
- We act honourably: We respect others and we respect ourselves. We tell the truth and we hold ourselves to the highest ethical standard - and expect the same from others
- We are doers, not talkers: Our default is to get things done. We believe a small team of missionaries are powerful and each of us punches above our weight. We believe that success lies in execution, not in politics
- We care about the best ideas, not about titles: We invite discussion around decisions allowing the best ideas to make their way through. Titles are meaningless in decision-making
- We're cockroaches: We obsess about worst case scenarios. We take strict measures to ensure unwanted outcomes never arise. We never die
- We're helpful: We volunteer help when our team is under fire and we are not afraid to ask for help when we are stuck. We don't "get back" to customers when they have an issue, we take it upon ourselves to solve it for them. We put the success of others and of the team before our own
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Jean Amiouny
(CEO)Previously worked as a Business Analyst at Booz & Company, before moving on to co-found White Payments - which was subsequently acquired by Payfort.
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