Call Center Agent with German, Sumsub
Armenia
Performance bonuses available
Leading identity verification service
Job no longer available
Leading identity verification service
501-1000 employees
Job no longer available
Performance bonuses available
501-1000 employees
Company mission
To create a world where anyone—regardless of age, location, or computing skills—can securely access and use any service.
Role
Who you are
- Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
- Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset). Please, note that the main language of communication with the clients is German
- Good communication skills
- Ability to navigate a large amount of information
- Able to have days off during the week instead of the weekend
What the job involves
- We are looking for a Customer Service Representative. Join Sumsub's team!
- Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
- Safeguard data, ensuring confidentiality and security
- Adherence to legal regulations and company standards
- Paying attention to detail and precision when carrying out tasks
- Continuous updating of knowledge and skills in line with industry and regulatory changes
- Only inbound calls, no outbound calls, chats or emails required
- No customer support or complaint handling required. Simply guide the user through all necessary steps
Our take
Verification security is an evolving issue that, as businesses continue to digitise, many spend unnecessary amounts of time building the infrastructure for. Sumsub has built a global verification platform that helps remote workers and international employees securely log into their work accounts in a simple and secure manner.
The all-in-one verification platform is used by more than 4,000 companies to verify users and transactions. Sumsub has also developed a compliance-as-a-service platform, a first-of-its-kind application that helps companies adhere to AML regulations to “Know Your Customer” (KYC). Expanding from its one-size-fits-all verification service has reaped dividends for Sumsub, which enjoyed $30M in Series B funding off the back of its compliance service launch in 2022.
Moving forward, Sumsub is looking strong within a competitive verification market. Its products are applicable to a range of industries within tech including fintech, gaming, and even rideshare apps. The latter is an especially lucrative market in Europe, car ownership trends shifting, with a growing share of drivers opting for flexible mobility solutions over owning a vehicle outright. This indicates that ridesharing is a particularly lucrative sector for Sumsub to tackle.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2022
$30m
SERIES B
Sep 2020
$6m
SERIES A
Total funding: $36m
Company benefits
- Fully remote and flexible working schedule, with access to a coworking space (in some locations)
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore
- 1 extra day off to celebrate your birthday
- 7 additional days to enjoy the Christmas & New Year holidays
- 7 days of sick leave (without the need for documentation)
- Regular, fully covered team offsites to connect and collaborate
- Learning opportunities and support to attend industry events with the team
Company HQ
Bay, Springfield, MA
Leadership
Andrew Sever
(Co-Founder & CEO)Leading Sumsub's operations and global growth, aiming to make it a one-stop hub for verification and compliance. Theoretical physicist that previously was a C-suite manager in top IT companies.
Peter Sever
(Co-Founder & CSO)Peter, as CSO, ensures Sumsub meets market demand and achieves stable growth by planning new features. He ensures customer feedback shapes product development, working closely with CSO teams.
Jacob Sever
(Co-Founder & CIO)Jacob leverages his expertise in product design, animation, and computer graphics to combat digital fraud. Leading transformative initiatives, he aligns business strategy with innovative approaches.
Vyacheslav Zholudev
(Co-Founder & CTO)With a Ph.D. in Computer Science from Jacobs University, drives Sumsub's development team to achieve complex goals. His expertise ensures 99.996% uptime. Previously impacting at ResearchGate.
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