Customer Experience Manager, Saviynt
Identity Security, IAM/IGA
Cloud identity security and management solutions
Job no longer available
Cloud identity security and management solutions
1001+ employees
Job no longer available
1001+ employees
Company mission
To provide intelligent, cloud-first identity governance & access management solutions that enable organizations to achieve Zero-Trust security.
Role
Who you are
- Demonstrated knowledge and practical experience in Identity and Access Management (IAM) is essential; a background in cybersecurity and/or compliance is highly valued
- Preference for candidates who have served as Identity Security practitioners in previous roles
- A proactive and solution-oriented "can-do" attitude is crucial
- Previous experience in a Customer Success or Application Portfolio Management role within a SaaS organization is highly desirable
- Hands-on knowledge and practical experience in the Identity and Access Management (IAM) and broader Security space
- Strong understanding of cloud architecture as well as on-premise IT landscapes and their integration with cloud services
- Extensive experience in consulting and the implementation of IT systems, preferably cloud services and/or identity management solutions
- Knowledge of relevant security and compliance requirements and frameworks
- Willingness to be a hands-on contributor, actively engaging in problem-solving and customer support
- Excellent communication skills, including the ability to effectively track issues, manage triage processes, and navigate crisis situations
- A strong team player mentality with a collaborative approach to problem-solving and customer success
- Experience in Process Improvement methodologies, effective Decision Making, adept at Managing Processes, strong Planning abilities, skilled at Analysing Information, experience Developing Standards, and a commitment to Service Excellence
- Proactive mindset with a strong ability to anticipate potential challenges ("what-could-go-wrong") and develop mitigation strategies ("how-to-avoid-it")
- Willingness to travel up to 20% as required to engage with customers on-site
What the job involves
- The Customer Success Manager (IAM Practitioner) will manage customer loyalty and adoption of Saviynt’s innovative services and products using our customers’ business objectives and priorities as the key driver
- The Customer Success Manager will be responsible for driving customer success by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. The success of this role means higher customer happiness, retention, and expansion of Saviynt’s business
- Serve as the primary point of contact for customers
- Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process
- Develop excellent relationship up to customer’s C-level executives
- Develop a deep understanding of customer’s identity and access governance landscape and business challenges and advise on possible solutions delivered by the Saviynt product
- Develop trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value
- Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy
- Represent the customer in internal prioritization process
- Proactive preparation for important events (go-lives, releases, etc..)
- Develop and maintain an accurate account plan / success plan for each customer in the portfolio
- Develop and monitor key performance indicators and review monthly for necessary corrective actions
- Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs
- Plan education for customers on new features and releases
- Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal
- Assist with the management of delivery projects
- Assist with transformation and process improvements across the organization
- Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
- If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
- Data Classification, Retention & Handling Policy
- Incident Response Policy/Procedures
- Business Continuity/Disaster Recovery Policy/Procedures
- Mobile Device Policy
- Account Management Policy
- Access Control Policy
- Personnel Security Policy
- Privacy Policy
Our take
Sayvint’s Identity Governance and Administration platform helps secure access to corporate systems in the cloud such as Workday, Office 365, AWS, Salesforce, SAP and Hadoop. It was created to offer an innovative, modern solution as its founder believed that existing identity services were not optimized.
By spending its early years in stealth mode, developing its product technology and switching to a cloud based model, the company was well prepared for a quick up-scale. This has been achieved partly because of the fact that it favours targeting large companies, boasting clients like Marriott, BP, KuppingerCole and Toyota Connected.
Sayvint faces a major rival in the form of SailPoint, which was an earlier entrant in the space, and went public sooner. However, Sayvint is growing rapidly and has converted some notable customers from SailPoint in the process. The company has continually invested in its platform to maintain a competitive edge, earning industry recognition along the way, and has recently concentrated on securing new customers and growing its partner ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2025
$700m
SERIES B
Sep 2021
$130m
EARLY VC
Total funding: $870m
Company benefits
- Competitive Pay: Money isn’t everything, but it sure helps. Base pay + bonuses = a rewarding experience.
- Great Benefits: Medical, dental, vision, & retirement programs. We’ve got you covered from head to toe.
- Flexible Time Off: Our holidays and flexible vacation policies ensure your next vacation is never out of reach.
- Food, Drink & Snacks: You can’t work on an empty stomach. That’s why we frequently provide catered food and a stocked fridge & snack bar.
- Bonding Time: What’s work without a little play? We host birthday celebrations, holiday parties , and team outings to get more fun time together.
- Employee Recognition: Your hard work never goes unnoticed. We celebrate and recognize when our people go above and beyond.
Company HQ
El Segundo, CA
Leadership
Sachin Nayyar
(CEO)Sachin worked as CEO of Vaau for 3 years before joining Sun Microsystems as a Chief Identity Strategist. They were also CEO of Securonix for 13 years.
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