IT Support Engineer, Amazon
OIS
The largest online retailer and technology provider
Job no longer available
The largest online retailer and technology provider
1001+ employees
Job no longer available
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Bachelor’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience
- 2+ years of experience in technical help-desk or desk-side support environment
- 2+ years experience with Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux
- 2+ years experience with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP
- Lift or carry equipment up to 25 lbs, as needed
Desirable
- Microsoft MCSE, MCSA, MTA
- A+, Network+, ITF+
- Some Linux systems administration skills
- Networking experience (CCNA, DNS, DHCP, routing, switching)
- AV/VC experience
- ITIL Foundation Certification
- Strong verbal and written skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
- Strong troubleshooting skills of very complex systems
What the job involves
- Provide comprehensive technical support to Amazon Corporate employees
- Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users
- Perform hardware procurement and asset management
- Troubleshoot/support LAN and on-site servers via tickets, alerts and change management
- Create and maintain documentation
- Ticket queue management
- Handle to completion requests and technical project work
- Assist with activities to triage and escalate any system or network outage to reduce downtime
- Provide on call-support for Sev1 and Sev2 incidents
- Handle escalations from Level 1 support
- Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management
- Daily travel between Austin sites required. Occasional travel to Houston, San Antonio and other US cities required
- After hours work for change requests required
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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