Account Coordinator, Roku
$63-82.1k
+ Incentive Compensation/Commission + Equity
More information about location
4-5 days a week in office
Convenient & affordable TV streaming players
Open for applications
Convenient & affordable TV streaming players
1001+ employees
Open for applications
$63-82.1k
+ Incentive Compensation/Commission + Equity
More information about location
4-5 days a week in office
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- Strong written and verbal communication skills
- Experience presenting to external clients, such as wrap reports, pacing updates, or billing deliverables
- Comfort managing accounts end-to-end with increasing independence over time
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with CRM software and project management tools
- Ability to work collaboratively in a team environment
- Detail-oriented with a proactive approach to problem-solving
- Eagerness to learn and adapt in a fast-paced environment
- Strong interpersonal skills to build and maintain client relationships
- Comprehensive understanding of the media landscape and digital advertising, with an emphasis on programmatic
What the job involves
- The Client Services Team at Roku plays a critical role in delivering top-tier service to our advertisers
- Our collaborative group partners closely with Client Services, Sales, and other cross-functional teams, including Ad Operations, Sales Planning, Rev Ops, Inventory, and more to ensure campaigns are executed flawlessly
- Our goal is to provide unmatched support to our clients while leveraging Roku's unique platform and ad products to drive meaningful results
- As an Account Coordinator on the Client Services Team, you will be an essential partner in delivering a seamless advertising experience for Roku's clients
- You will work closely with internal teams and clients to manage campaigns from inception to completion, ensuring every aspect runs smoothly
- This role requires a proactive, detail-oriented individual with strong communication and organizational skills who is eager to learn and grow in a dynamic, fast-paced environment
- You will have the opportunity to become proficient in Roku's tools and systems while developing a deep understanding of the media landscape and programmatic advertising
- You will be grouped into a pod servicing one of Roku's major lines of business, such as Enterprise, Indy, Political, or Media and Entertainment
- This role is evolving toward a more comprehensive end-to-end scope spanning pre-sale through post-sale, so the responsibilities outlined below may be refined over the coming months
- Partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support
- Manage and master tools such as SFDC/Tarmac, Avails Tool, Roku DMP, Rate Cards, MMP, Tableau, Looker, Asana, Prisma, and other systems critical to campaign execution
- Support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, Deal ID creation, inventory pulls, and measurement setup
- Own day-to-day client campaign deliverables from launch to completion, including creative mapping, screenshots, bi-weekly reporting, and billing coordination
- Analyze campaign performance metrics, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewals
- Monitor campaign pacing and performance through weekly pod meetings with Ad Operations and regular reviews of Tableau and programmatic dashboards
- Collaborate with Ad Operations, Billing, Revenue Analysts, Measurement, and other cross-functional teams to troubleshoot campaign planning, trafficking, and invoicing issues
- Create post-campaign wrap reports tailored to client needs and account tiers
- Ensure accurate pipeline management and timely IO processing for seamless campaign launches
- Develop a thorough understanding of the Roku Rate Card, legal terms required for IO acceptance, and the campaign escalation process
- Build and maintain strong relationships with internal teams and clients, including billing and revenue analysts, to ensure satisfaction and trust
- Actively participate in team discussions, sharing insights and ideas to enhance project outcomes while building confidence in communication and collaboration skills
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users.
Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library. Then, after successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released. In 2026, it was announced that media giant FOX would acquire Roku, which the companies say will create the third largest player in US TV by share of viewing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Leadership
Anthony Wood
(Founder & CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
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