Associate Account Manager, Second Nature

• Bachelor's degree
• 1-3 years of experience in customer-facing roles, such as account management, client services, customer success, or project coordination
• An analytical mindset, strong data analysis and reporting capabilities, and proficient with Excel
• Comfortable managing multiple customer relationships and complex projects simultaneously, with strong prioritisation and time management skills
• Excellent written and verbal communication
• Proactivity, enthusiasm, excellent communication skills and willingness to learn fast
• Adaptable problem-solver who eagerly seeks out learning opportunities and approaches challenges with creativity and resilience

Desirable

• We're looking for an Account Manager to join Second Nature and help us scale our product to millions of people - delivering world-class outcomes and an experience that people love
• Our NHS & Partnerships team has experienced significant growth in recent years, and as a key member of our team, you'll help accelerate this upward trajectory by nurturing our relationships with NHS and partner organisations
• You'll build on our reputation as a trusted partner by demonstrating our industry-leading outcomes, helping clinicians and commissioners understand their needs and blockers to personalise our services for their local population - ensuring Second Nature is accessible to everyone in the UK
• Manage partnerships proactively by promptly addressing queries and issues, and building trust and long-term relationships with key stakeholders
• Act as the main contact for external stakeholders; you will communicate customer requirements, ensure accountability with relevant teams, and present information back to customers
• Monitor, optimise and report on the performance of our partnerships, preparing monthly outcome reports, tracking contract KPIs and ensuring targets and expectations are exceeded. You will build these outcomes into performance reports and presentations, regularly presenting these to contract partners in performance meetings or training sessions
• Proactively identify and unblock referral pathway bottlenecks while working with our product team to improve the integrated member journey
• Develop and design materials to showcase programme outcomes and efficacy, using them to educate stakeholders and build advocacy
• Supporting local pathway integration with primary care and specialist services for our various NHS programmes. Work with our clinical teams to manage variations in service infrastructure and signposting to external services within the NHS and local community