Product Manager, Scalable Capital
Customer Success Platform Team
Digital investment platform
Job no longer available
Digital investment platform
1001+ employees
Job no longer available
1001+ employees
Company mission
Scalable Capital's mission is to provide people with professional, intelligent, and at the same time cost-effective solutions for wealth creation, trading and investing.
Role
Who you are
- Passion for digital products and world-class customer support
- 3+ years of professional experience in agile product development (experience in the financial sector or a Client Success role is advantageous)
- Strong analytical thinking, leveraging both quantitative and qualitative data to drive decisions
- Excellent communication skills that are clear, concise, and targeted towards your audience - software engineer, stakeholder or executive
- Empathy for the end-user and a relentless focus on understanding user problems and needs
- Hands-on mentality: from idea to UX-prototype to user story and design, you can handle it
- In depth knowledge about the technology landscape for client success, call center, chat, AI- support, and CRM solutions
- Experience with common agile working tools and technologies like Jira, Confluence, Balsamiq, SQL/Metabase and similar applications
- Excellent English communication skills (German is advantageous but not necessary)
- Experience building B2B SaaS products → familiarity with intra-org processes and how to build products to support these
- Strong business process mindset
What the job involves
- Help Scalable’s Client Success teams to work efficiently and effectively by enabling them with industry-leading tooling and processes
- Integrate and build the tools and features that guarantee that Scalable’s clients receive world-class customer support in a timely manner even during phases of high-growth or unexpected market events
- Ensure that key serviceability metrics are tracked and monitored. Make data-driven decisions that try to foresee any future potential bottlenecks in Scalable’s service pipeline
- Build the necessary tools to make support processes secure and phishing-proof. Make Scalable’s support processes the most secure offering on the market. Let’s lead the FinTech space by example!
- Drive the decision-making process and select the right 3rd-party tools for our CRM, call-center, support chat, AI-support tooling, and customer help center solutions
- Bridge the gap between the support department and the feature product and development teams to ensure Scalable’s product offering is built with serviceability and client-growth-resilience in mind
Our take
Interest around investing in digital assets is increasing steadily due to innovations in fintech smartphone applications and the popularity of blockchain finance such as cryptocurrency. While stocks and cryptocurrency have a lot to do with this increase in popularity, it has also led to new investors learning about ETFs and index funds, meaning more people are looking for easier ways to invest.
Scalable Capital provides a free smartphone application for the investing and trading of stocks, cryptocurrencies, commission-free ETFs, and index funds, with subscription fees providing commission-free stock trading. The application also features a machine learning-driven robotrading service called Smart Predict to aid in improving users' limit and stop orders.
Whilst several other European investment platforms focus on commission-free trading, Scalable Capital has taken a fresh perspective by focusing on providing commission-free ETF investment. By doing this, the company encourages smart long-term ETF investments over riskier day-trading, tapping into a more mature market than applications focused on stocks. With substantial growth reported in 2025, Scalable Capital is carving out its market share.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2025
$175m
LATE VC
Dec 2023
$64.7m
SERIES E
Total funding: $553.9m
Company benefits
- Remote working opportunities - collaborate with your team no matter where you are in Germany: the majority of our jobs can be done working from home. So if you aren't near one of our physical locations in Germany, check out if your job is eligible remotely
- Join an international and diverse, inclusive community - be part of a network of highly talented, diverse and motivated people, from more than 30 nationalities. We enjoy regular office parties & after work drinks, BBQs in the summer, weekly runs and much more
- Lounge around - take a break to relax on our terrace in Munich or in the Beergarden downstairs in Berlin. Enjoy fresh fruits, soft drinks, and tea daily, and if want, develop your Barista skills with our Espresso machine
- Gear and perks - work with the latest hardware (including a MacBook Pro or equivalent and your choice of headphones). We also support your workplace with the equipment that you need, either in the offices or at home
- Learn and grow - develop yourself further with a personal education budget and in-house knowledge sharing sessions with catered lunch. If you want to learn or improve your German language skills, you will like the free classes right in the office or our support for online classes
- Have an impact - ship features to thousands of users and work with leading financial institutions across Europe on a regular basis. Transform with us the traditional finance industry with the aim of democratizing investment management and brokerage
Company HQ
Altstadt-Lehel, Munich, BY
Leadership
Erik Podzuweit
(Co-Founder & Co-CEO)Experience as a Financial Analyst and Executive Director/VP for Goldman Sachs. Former Co-CEO (Germany) at Westwing Home & Living.
Florian Prucker
(Co-Founder & Co-CEO)Vice President of Goldman Sachs from 2008 to 2014.
Patrick Pöschl
(Co-Founder)Experience as Asset Structurer for Goldman Sachs from 2009 to 2014. Co-founded Scalable Capital in 2014.
Simon Miller
(Co-Founder & Head of Broker International)Experienced as Base Metals Derivatives Trader for Barclays from 2008 to 2015. Co-founded Scalable Capital in 2014 as Business Developer.
Stefan Mittnik
(Co-Founder)Experience as Professor at Ludwig-Maximilians-University Munich from 2003. Co-founded Scalable Capital in 2014.
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