Customer Success Manager, SourceDay
Up to 10% travel required
Supply chain management platform
Job no longer available
Supply chain management platform
21-100 employees
Job no longer available
Up to 10% travel required
21-100 employees
Company mission
SourceDay's mission is to rebuild trust between manufacturers, distributors, direct-to-consumer businesses, and their suppliers.
Role
Who you are
- 3+ years experience working in SaaS Customer Success, serving mid-market and/or Enterprise customers
- Managed mid-market or enterprise book of business (2.5MM+)
- Experience at a fast-growing startup is a plus
- Stront multi-tasking and change management skills
- Ability to manage influence through persuasion, negotiation, and consensus building
- Strong empathy for customers
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
- Handle ambiguous situations well
- Relevant Bachelor’s and/or Master’s degree
- Supply chain experience preferred
What the job involves
- SourceDay is looking for an experienced Customer Success Manager
- The Customer Success Manager will apply experience and SourceDay product knowledge to guide SourceDay’s mid market and Enterprise accounts to achieve their desired business outcomes
- This role delivers great service in pursuit of developing trusted partnerships and delivering extraordinary experiences
- Drives success and value for SourceDay’s Mid-market and/or Enterprise accounts
- Develops and fosters trusted partnerships with key stakeholders at various levels
- Delivers extraordinary experiences through clear and timely communication and support
- Establishes and maintains Customer Business Reviews with all assigned accounts
- Creates customer advocates and champions
- Uncovers new opportunities in the account for services, additional users, and influence inside and outside the organization
- Becomes a key stakeholder in developing Account Expansion Plans with Account Executives and identifies opportunities for SourceDay to deliver value
- Works across departments to proactively head off customer workflow problems and aggressively address issues when they arise
- Actively communicate with the Technical Support team, ensuring customer issues are being communicated and escalated appropriately
- Regularly engages with SourceDay’s Product Management and Marketing teams, communicating customer information and insights from the enterprise, business unit, project, and end-user level, especially as it relates to customer workflows and processes
- Provides internal product and concept input, feedback and validation
- Connects key customer contacts to various internal departments for product and concept input, feedback, validation, industry perspectives, marketing content, etc
- Ability to Travel (up to 10%)
Our take
SourceDay provides companies with supply chain management software which automates communication between buyers and suppliers and integrates with any ERP (enterprise resource planning) system.
Founded in 2013 and already well established, SourceDay’s growth predates the current supply chain crunch, which is feeling the effects of growing demand, labor shortages, and geopolitical issues.
That being said, the fact that the company has completed a number of major funding rounds since 2020 highlights that it’s in a strong position to capitalise on a turbulent market. The company is now eyeing a period of rapid growth, partnering with companies like cloud-based Accounts Payable solution Medius to accelerate supply chain management operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2022
$31.5m
SERIES C
Apr 2020
$12.5m
SERIES B
Total funding: $54.8m
Company HQ
The Arboretum At Great Hills, Austin, TX
Leadership
Tom Kieley
(Co-Founder & Member of the Board of Directors)Previously worked as Global Account Manager at Actian Corporation, and was Enterprise Channel Manager at Assure Software. Also co-founded RightGift.com.
Clint McRee
(Co-Founder)Previously worked as an Account Executive at Appirio, and as Major Account Manager at Rally Software.
Salary benchmarks
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