Staff Technical Program Manager, Ironclad
Information Technology
$120-145k
Salary applicable for San Francisco based candidates, may vary in other locations + Equity
2 days a week in office
Enterprise software for managing contracts
Be an early applicant
Enterprise software for managing contracts
501-1000 employees
Be an early applicant
$120-145k
Salary applicable for San Francisco based candidates, may vary in other locations + Equity
2 days a week in office
501-1000 employees
Company mission
To power the world’s contracts.
Role
Who you are
- 6+ years of experience in technical program management, SaaS operations, IT operations, business technology, or a related function in a fast-paced environment, with a track record of leading complex cross-functional initiatives
- Strong understanding of SaaS management disciplines, including application inventory, ownership models, renewal management, contract and spend visibility, license utilization, reclamation, and rightsizing
- Experience using or administering SaaS management platforms such as Zylo, or comparable systems used to drive software lifecycle governance and operational decision-making
- Strong understanding of employee technology domains such as support operations, onboarding and offboarding, collaboration tooling, identity and access management, endpoint and device lifecycle, and workplace technology
- Experience building and scaling operational processes, service models, governance structures, and execution frameworks across technical and operational teams
- Strong judgment and execution skills, with the ability to prioritize effectively, manage competing demands, and keep momentum across multiple parallel initiatives
- Excellent communication and stakeholder management skills, with the ability to operate effectively with both technical and non-technical partners and influence without direct authority
- A track record of improving internal operations through process design, documentation, metrics, standardization, automation, and data quality improvements
- Hands-on familiarity with core employee platforms such as Google Workspace, Slack, Zoom, Okta, ITSM tooling, PM tools such as Linear and related systems is strongly preferred
- A low-ego, high-ownership working style with a bias toward pragmatic outcomes, strong collaboration, and durable improvements
What the job involves
- Biz Tech builds and runs the systems, services, and operational foundations that help Ironclad scale. We partner across every part of the company to deliver secure, reliable, and thoughtful employee technology experiences
- Our team balances day-to-day execution with continuous improvement, combining strong customer empathy with sound operational judgment and a bias toward scalable solutions
- Lead complex cross-functional programs that improve scalability, consistency, and operational maturity across IT operations and employee technology services
- Own and evolve Ironclad’s SaaS management program, using Zylo as a core system of record for application inventory, ownership, contract visibility, spend, and utilization
- Partner across IT, Security, Engineering, Workplace, Finance, People, Legal, Procurement, and business teams to align priorities, remove friction, and turn ambiguous initiatives into durable operational capabilities
- Build and drive program plans, operating models, governance cadences, readiness plans, escalation paths, and success metrics for initiatives spanning SaaS lifecycle management, renewal operations, employee lifecycle processes, identity and access, endpoint operations, and workplace technology
- Drive renewal readiness and license optimization processes, including renewal alerts, usage reviews, reclamation workflows, rightsizing recommendations, and decision support for app owners ahead of renewals
- Improve the quality and completeness of SaaS data by driving inventory hygiene, lifecycle stage management, ownership clarity, and cross-system process improvements across finance, contract, and identity data sources
- Create clarity across long-running cross-functional efforts by defining ownership, sequencing work, managing dependencies, and driving accountable follow-through
- Own intake, prioritization, coordination, and status communication for operational work coming from cross-functional stakeholders and leadership
- Partner with technical teams to ensure new tooling, infrastructure changes, direct integrations, and internal platform rollouts are operationally ready and sustainably supported at scale
- Improve service quality and operational visibility through documentation, process design, metrics, workflow improvements, dashboards, and automation
- Bring a pragmatic, hands-on mindset to high-priority initiatives, balancing program leadership with enough operational fluency to work effectively with IT Services, SaaS operations, and adjacent technical teams
- Help the organization scale with strong operational judgment, sound controls, and a high-empathy employee experience
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Its platform features collaborative tools that facilitate business operations and extract and catalogue contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal.
Despite its success, Ironclad faces competition in the $3.68 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $13 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market.
Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$150m
SERIES E
Dec 2020
$100m
SERIES D
Total funding: $334.3m
Company benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
Company HQ
Chinatown, San Francisco, CA
Leadership
Cai GoGwilt
(Co-Founder & Board Member)Studied HSPS at Cambridge, and Computer Science at MIT. Was a Summer Technology Analayst at Goldman Sachs. Worked as a Research Assistant at MIT. Was a Software Engineer at Palantir.
Jason Boehmig
(Co-Founder & Board Member)Former Corporate Lawyer at Fenwick and Professor of Law at the University of Notre Dame before founding Ironclad in 2014.
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