Key Account Manager, Mo
Customer Success and Account Management
£35-50k
Employee engagement software
Job no longer available
Employee engagement software
21-100 employees
Job no longer available
£35-50k
21-100 employees
Company mission
To help build strong, inclusive cultures in a hybrid working world.
Role
Who you are
- Significant account management/sales experience (2-5 years), with evidence of success working with complex customers and being responsible for commercial deals
- Have held responsibility for a portfolio of >1m ARR and have delivered upon expansion and revenue retention targets
- Previous experience at a SaaS/B2B organisation is highly desirable
- A sharp commercial mind that spots opportunities to add more value, more customers, more users and more revenue
- Experience developing and maintaining strong relationships with internal and external stakeholders
- Experience creating commercial proposals, presentation pitches, and negotiating with customers
- Proven ability to manage multiple projects at a time while maintaining attention to details
- Ability to manage and prioritise workload and excellent project management skills
- An excellent communicator who is able to collaborate well and build trusting relationships with a wide range of stakeholders
What the job involves
- Manage a portfolio of Mo customers and hold responsibility for meeting assigned targets for account reviews, expansion and renewals
- Actively identify expansion opportunities through growing customer stakeholder networks and articulating of value at all levels within an account / organisation
- Build authentic, meaningful relationships with customers and internal stakeholders (such as Product, Marketing and Sales team members) based on trust to ensure continued success and long term collaboration
- Build commercial propositions and customer presentations that articulate a compelling value proposition
- Lead project management for assigned account activity at various phases of the customer journey
- Genuinely help customers succeed by understanding their goals, translating these into use cases and going above and beyond to deliver value, making Mo Customers Mo’s biggest advocates
- Contribute to the Customer Success strategy and its execution, including the monitoring of KPIs and ideation to add more value to new and prospective customers
- Communicate the value and benefit of features and capabilities (new and old) in Mo to drive high adoption across the account and build on the value we deliver for customers
- Work with the internal stakeholders and external stakeholders to gather key data and insights that allow you to reach your set goals
Our take
Mo was started in order to help individuals to build meaningful work relationships and companies to achieve their business goals. By focusing on creating value for individual employees, Mo enables companies to work as effectively as possible, as well as helping everyone do more meaningful work.
It has expanded from an app to improve recognition amongst colleagues to a leading platform for businesses to give their employees more meaning and motivation at work. Its platform captures moments of success, innovation, appreciation, and recognition in order to help people share culture-defining moments, so employees can celebrate together.
It also offers employees meaningful rewards to elevate key moments and encourage collaboration amongst colleagues. Its enterprise-grade software is also ISO 27001 and GDPR compliant, making it fully secure as well as easy & fun to use.
Mo now works with big companies such as William Hill and Sage. Having secured funding and with ambitions to help its clients achieve more meaningful employee relationships, Mo is committed to making the world work better.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2020
$4m
SERIES A
Feb 2019
$2.9m
SEED
Total funding: $7m
Company benefits
- We're remote first and support our employees from working wherever suits them best
- You’ll be actively encouraged to grow, learn and develop. We provide support for courses, training and reading budgets
- We like to keep active and will subsidise a sporting or wellbeing activity of your choice
- We like to have fun and will organise regular virtual and in person team building socials
Company HQ
London, UK
Leadership
Luke Fisher
(CEO)Prior to founding Mo, was Account Director and Regional Director at Worldpay. Before that was an Investment Advisor with Royal Bank of Scotland.
Share this job