Customer Success Team Lead, Carv

• Is friendly and articulate, and fluent in English
• Has previous experience in leading a team
• Is an outgoing person that is organised and diligent
• Is effective at communicating in person, over the phone and by email
• Is able to form and communicate ideas in a clear and concise manner
• Enjoys working in close collaboration with team members, whilst also having the capacity to self-manage and prioritise their workload independently
• Is patient and able to deal with difficult or frustrated customers in a positive and professional manner
• Thrives in a fast-moving and evolving work environment
• Is computer literate, with a good knowledge of Google Docs and MS Office, especially Powerpoint and Excel, as well as the confidence to get to grips quickly with our internal software systems

Desirable

• Work closely with the Operations team within Carv, providing a direct impact on the business from day one
• Be at the forefront, helping to devise solutions and suggest improvements to any problems under the customer success umbrella
• Assist intern onboarding starting in November
• Manage interns throughout the Customer Success rotations (Product, Logistics, Sales and Membership)
• Process and respond to customer queries through all of Carv’s communications channels, owning case escalation
• Run analysis on the CX: Product operations to identify pain points and opportunities

• 1. Apply via Otta
• 2. Complete online task
• 3. Interview with Manager
• 4. Culture Interview with wider team
• 5. Phone call with the CEO and Co-Founder