Junior IT Support Engineer, Medallia

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience
• 1 year of experience in IT support, systems administration, or working with collaboration tools such as Google Workspace, Microsoft O365, MS Teams, Slack, Zoom or similar, applying security best practices and troubleshooting technical issues across teams
• Demonstrated experience with Google Workspace (Gmail, Calendar, Drive), including basic tasks like adding users, resetting passwords, setting up delegation, and troubleshooting common issues
• Demonstrated IT experience working in an environment that utilizes identity management and Single Sign-On (SSO) solutions, such as Okta or smilar to integrate with collaboration tools to provide seamless and secure user access

Desirable

• As a Junior IT Support Engineer at Medallia, you will focus on supporting and optimizing collaboration tools such as Google Workspace, Slack, and Zoom
• You will serve as the first escalation point after the helpdesk, ensuring seamless integration, functionality, and a positive employee experience
• You will also maintain operational meeting rooms and assist the network team with on-site requirements
• Support helpdesk escalations related to collaboration tools (Google Workspace, Slack, Zoom, etc.)
• Collaborate with on-site users to resolve technical issues and maintain meeting room functionality
• Ensure secure and efficient use of collaboration platforms through automation and integration
• Troubleshoot and optimize tool performance to enhance the employee experience
• Work onsite in our local office in a hybrid capacity