HR Assistant, Feefo
More information about location
3 days a week in office
Helping brands connect directly with customers
Be an early applicant
Helping brands connect directly with customers
101-200 employees
Be an early applicant
More information about location
3 days a week in office
101-200 employees
Company mission
To take the guesswork out of growing a business and building the best customer experience.
Role
Who you are
- 1+ Year’s demonstrable experience in HR/Recruitment environment
- Degree in HR or CIPD Level 3 or above, or working towards
- Strong understanding of end-to-end recruitment function
- Competent in Microsoft Office Suite – Outlook, Word, Excel, PowerPoint
- Excellent communication skills, both written and spoken
- A confident and personable communicator
- If you’re ready to take the next step in your HR career with a vibrant, growing company, apply toady to join the Feefo team!
What the job involves
- Feefo is currently seeking a proactive HR Assistant to join our dynamic and high-performing team
- As an HR Assistant at Feefo, you will play an essential role in supporting our HR Operations
- You’ll handle a range of administrative and HR-Related tasks, such as posting job adverts, liaising with recruitment agencies, managing interviews, logging CVs, and conducting background checks and being responsible for the ATS from beginning to end
- Additionally, you’ll be responsible for issuing offer letters, contracts, conducting inductions, and managing exit interviews
- A central aspect of this role involves managing the HR inbox, addressing employee queries, and escalating complex issues when necessary
- You’ll be working closely with the Head of HR & Talent to ensure HR operations are managed effectively, and you may also be tasked with overseeing company-wide events and assisting with system integrations
- Manage the preparation of new hire paperwork, including offer letters, contracts, and timely acceptance or rejection emails
- Oversee pre-employment and right-to-work checks for new employees, ensuring compliance
- Administer HR systems by setting up user accounts, updating employee details, and maintaining accurate records
- Ensure HR systems are consistently up-to-date and accurate, including job titles and employee information
- Manage the company induction process, coordinating sessions and ensuring new employees are set up for success
- Collaborate with other departments to ensure seamless onboarding, including desk setup, issuing security access, and sharing necessary information
- Lead the reference request process, ensuring all necessary checks are completed for new hires
- Maintain electronic employee files, ensuring documentation is filed accurately and in line with HR best practices
- Manage the leaver process, including drafting letters, termination forms, and archiving employee files
- Approve and process personal detail changes within HR systems, ensuring accuracy
- Draft and manage reference letters, including employment, visa, and mortgage references
- Assist the Head of HR & Talent drafting paperwork related to employee lifecycle changes, such as contract amendments
- Take ownership of the HR inbox, managing and responding to inquiries on HR matters such as, benefits, leave policies, and company procedures
- Provide timely responses to employee queries and manage related tasks effectively
- Continuously seek ways to improve HR processes and drive efficiency across administrative functions
- Assist with HR projects like employee engagement surveys, team-building events, and diversity and inclusion initiatives
- Help coordinate company events, training sessions, and other activities that promote Feefo’s culture and values
- Prepare reports and analyse data for the Head of HR & Talent, offering insights for decision-making
- Manage administrative tasks such as printing, scanning, and filing when required
- Provide support for audits involving the HR department, ensuring compliance
- Participate in employee relations and HR meetings, providing notetaking and administrative support as necessary
Salary benchmarks
Our take
Feefo is a verified customer reviews platform that enables brands to improve consumer experiences, build loyalty, and drive growth by unlocking reliable insight obtained from real customer feedback.
Great reviews have become one of the most critical parts of any marketing campaign. Indeed, Feefo has found that in research among 2,000 consumers, 96% read or use reviews. It's never been more important for companies to understand how their customers are feeling, and that's where Feefo comes in. Their artificial intelligence tools enable businesses to comb through feedback rapidly, spotting trends and truly getting to know their customers (without ever being intrusive).
In August 2021, Feefo acquired London-based consumer reviews and feedback business Reevoo, as part of its expansion strategy. The two companies combined currently support 4,000 brands globally including Kia, Currys PC World, Expedia. Future product innovation for the enlarged business will likely continue to focus on strengthening its offering to provide even more valuable data driven insight to clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-5% employee growth in 12 months
Company
Company benefits
- 25 days holiday increasing with service
- Pension scheme
- Health care cash plan
- Cycle to work scheme
- Hybrid remote working
Company HQ
Petersfield, UK
Articles
Leadership
Tony Wheble
(CEO, not founder)Has been NED Chairman for Original Travel, and icelolly.com. Most recently Partner at Bay Tree Private Equity, and became CEO at Feefo in 2021.
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