Enterprise Account Manager, Expedia Group
Partner Success
$88.5-124k
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
$88.5-124k
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Bachelor's or Master's degree in a related technical field; or equivalent related professional experience
- 3+ years of experience in customer success or account management
- B2B, ecommerce, or software consulting sales experience preferred
- Knowledge of the vacation rental industry is a plus
- Proficient in Microsoft Office
- Knowledge of Salesforce or other CRM systems and Tableau
- Exceptional Account Management: You prioritize and understand partners and customize engagement approaches; you can diffuse difficult, high-pressure, or contentious situations quickly; willing and able to have direct and frank conversations with partners; you build rapport with Leadership Team and across Vrbo
- Commercial Acumen: You understand how the many facets of the VR industry and how each may impact the business. You prioritize and manage tasks with minimal assistance and direction; you meet all team commitments and goals and demonstrate willingness and capability to take on additional tasks
- Strategic thinking and planning: you have a curious nature to understand partner needs to align opportunities and create “win-win” situations that bring value for both Vrbo, Partners and Travelers; you are bias-to-action by actively engaging and following up with stakeholders until issues are resolved; you represent partner perspectives at Vrbo
- Executive Presence: You effectively communicate with C-level partners with professionalism and confidence that influences business decisions
- Data Driven Business Acumen: you use software, data, and tools to conduct analysis and derive insights; you translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner
- Continuous Improvement and Agility: you are willing to learn and adopt agile principles; you look for improvement and feedback; you embrace changes and maintain work effectiveness even with changes in tasks and priorities
- Internal Collaboration: you work well with cross-functional teams and use and build internal networks
What the job involves
- Your primary focus is to improve the productivity and results from participating in Vrbo’s marketplace
- You will continuously work to maximize your accounts production potential by utilizing and sharing unique data insights and trends to drive competitiveness and gain market share with partners
- Develop and prioritize a portfolio contact strategy
- Build and manage relationships based on trust and aligned goals to influence partner growth
- Establish performance goals in conjunction with partners, develop action plan, secure commitment, drive achievement to goals, and track success
- Communicate daily with a portfolio of high-level customers and function as their primary point of contact for account optimization
- Grow Vrbo market share by improving partner competitiveness
- Continuously analyze and prioritize your pipeline, outbound activity, and adjust if needed to find ways to optimize your portfolio management strategy
- Manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travelers’ needs
- Deliver high quality consultations at scale to achieve and exceed quarterly KPI targets as set by leadership
- Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices); Establish credibility and relevance with partners by delivering trends, data, and market insights in an easy-to-understand manner to inform Partner recommendations
- Drive content, rate, availability accuracy and competitiveness on the Vrbo sites to maximize booking conversion
- Educate partners on the self-service features available on Vrbo
- Keep abreast of key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market of your customers at local, national, and global levels
- Gather feedback from partners regarding product enhancements and processes to drive Partner efficiencies and increase revenue; Communicate feedback internally to help drive continuous improvement
- Create and deliver presentations to Partners and Peers
- Attend industry events, visit partners, and present opportunities and insights to improve and grow their business
- Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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