Senior Developer Support Engineer, Aera Technology

Salary not provided

SQL

AWS

Java

Zendesk

JIRA

Confluence

Unix

REST API

Mid and Senior level

Remote from US

Cognitive technology for Decision Intelligence

Job no longer available

Cognitive technology for Decision Intelligence

201-500 employees

B2BArtificial IntelligenceEnterpriseBusiness IntelligenceMachine LearningSaaSAutomation

Job no longer available

Salary not provided

SQL

AWS

Java

Zendesk

JIRA

Confluence

Unix

REST API

Mid and Senior level

Remote from US

201-500 employees

B2BArtificial IntelligenceEnterpriseBusiness IntelligenceMachine LearningSaaSAutomation

Company mission

To drive beyond digital transformation so that organizations can operate at internet speed and scale in the era of Decision Intelligence.

Job

Company

Role

Who you are

Bachelor’s degree in a technical field or equivalent
1+ year of experience with log analysis and performance troubleshooting in Unix
1+ year of experience of SQL, DB performance analysis and optimization
Experience working in a start-up software company is a strong advantage
Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts
On- and offshore coordination and communication
Very eager to dig into technical support issues to figure out the root cause so the issue will not recur
Bring a positive, collaborative, team-oriented attitude to the office and your customers everyday

Desirable

Background in Java programming - is a plus
Knowledge or Experience with Application servers
Experience with SSO, REST API
Knowledge of the following tools is preferred - ZenDesk, JIRA, Confluence, BitBucket ( or similar )
Understanding of 3 tier application architecture
Working knowledge of cloud platforms, AWS is a plus

What the job involves

Quickly learn the functional aspects of the Company product line
Work on customer reported issues by interacting with various teams including QA, App Development, Engineering and Product Management
Gather information systematically and efficiently perform root cause analysis
Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle
Responsible for respecting the defined SLA’s we have with each customer
Develop knowledge base articles for the use of internal team

Our take

Aera Technology is an intelligent automation company helping enterprises “self-drive.” Its key product, Aera, integrates with existing systems and predicts outcomes for businesses, makes recommendations, and acts autonomously at scale to save money and streamline business operations.

Whilst over a half of companies currently employ intelligent automation in some capacity, adopting it at scale has to date proven complicated. With the past few years proving drastically and continuously disruptive for many industries, the value of broad intelligent automation that helps navigate complex and choppy waters is clear - and Aera hopes to provide precisely that.

Aera Technology has been smart to stress that the concrete benefits of this product extend beyond saving time and money, and in fact have material social benefits like improving healthcare results or reducing traffic accidents. This may help nudge more users on board as the company expands its customer base beyond select clientele, which includes the likes of Unilever and Merck.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-18% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 8 rounds)

Jun 2019

$80m

SERIES C

Jun 2017

$50m

LATE VC

Total funding: $173.7m

Company benefits

Dental and optical insurance
401 (k) plan
Work from home opportunities
Health insurance

Company HQ

Old Mountain View, Mountain View, CA

Leadership

Shariq Mansoor

(Founder & CTO)

Founder and former CTO of FusionOps, and former CTO at iSpring. Graduated in Mathematics and Computer Science from the University of Houston.

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