Service Desk Engineer, Addison Lee
£30k
Private hire cab and courier company
Job no longer available
Private hire cab and courier company
501-1000 employees
Job no longer available
£30k
501-1000 employees
Company mission
To disrupt and revolutionise the industry, by allying the latest technologies with traditional customer service values.
Role
Who you are
- At least 1 years’ experience as a 1st and 2nd line support engineer in a windows environment
- Strong troubleshooting skills
- Strong hardware & software troubleshooting skills
- Proficient in MS operating systems, and Windows Server
- Experience of Active Directory
- Experience of ICT Security (AV, Firewalls), DHCP & DNS, Storage Systems, LANs, WANs & Wireless, TCP/IP Networking Principles, IP Telephony and Virtualization Technologies desirable
- Experience in Office365
What the job involves
- Ensure support calls are logged, updated and followed through to resolution on the helpdesk system
- Resolve 2nd line support incidents on the network, VOIP phones, servers, workstations, printers & mobile devices
- To escalate more complex calls to the relevant IT Support member
- Administration of Active Directory Users and Computers
- Set-up new starters on the system
- Carry out day to day maintenance, administration and support on all computer systems as per the daily operations check list
- Email server mailbox maintenance including archiving
- Asset management and tracking
- Work with project teams to help implement internal systems
- Familiarise yourself with the network and all applications and increase your understanding of the system interfaces and operational interdependencies
Salary benchmarks
Our take
Addison Lee, founded in 1975, is London’s largest private hire company today, providing car and courier services for individuals and businesses.
The company’s main competition these days are ride-hailing firms such as Uber, but Addison Lee hopes to stand out with its practiced professional customer service. Though mainly serving London, the company also offers managed services in New York and across the US.
Addison Lee serves a large portion of the FTSE 100, operates thousands of vehicles, and provides up to 30,000 rides a day in London alone. The company has made the jump to a fully electric fleet as of 2023, acquiring low-carbon taxi fleet Green Tomato Cars, and in 2024, it was itself acquired by ComfortDelGro, a multinational transport group. This acquisition will merge Addison Lee's fleet into the preexisting fleet of ComfortDelGro's subsidiary CityFleet Network, and Addison Lee will see an expansion of its services into Liverpool, the Wirral, Chester and Aberdeen.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Life Insurance (Death in Service)
- 2 days paid volunteering leave a year
- Private Medical Insurance & Travel Insurance (after 1 year)
- Wellness Program
- Cycle to Work Scheme
- 33 days Annual Leave (incl. bank holidays)
- Extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets)
- Support with Professional Training and Qualifications via Apprenticeships
- Season Ticket Loans
- Discounted Cabs and Courier services(within London)
Company HQ
London, UK
Leadership
John Griffin
(Chairman)Businessperson and philanthropist. Founded the company in 1975.
Liam Griffin
(Founding Family & CEO)Joined Addison Lee in 1996, becoming CEO ten years later. Is a Board Member & Investor for BOL Foods, Zeelo, and SKOOT.
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