Strategic Account Director, Transcarent
Mid-Market
Consumer-directed health & care experience
Job no longer available
Consumer-directed health & care experience
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To put people in charge of their health and care.
Role
Who you are
- 15+ years’ experience in Client Success
- Experience working in the healthcare or benefits industry with advanced knowledge of the employer health and wellness space. Start-up experience preferred
- Demonstrated record in accomplishing high levels of client retention, satisfaction, and expansion/revenue growth for Mid-Market segment. Experience developing and managing trusted advisor relationships with client stakeholders, including C-suite, to fully understand the client’s business strategy and measures of success
- Proven ability to drive change within complex organizations
- Strong analytical skills and data driven mindset focused on translating data into meaningful insights
- Flexibility and agility to work cross-functionally in a fast-paced environment
- A process-focused approach, with strong problem-solving skills and keen attention to detail
- A Team Player who is ready to support a teammate, contribute to a project or initiative with enthusiasm, and brings thought leadership
- Exceptional communication and presentation skills
- Proficiency with Client Success operations and administration, including CRM experience (preferably Salesforce), renewal and upsell pipeline management and OKR metrics
- Ability to execute and prioritize multiple, competing priorities in a high growth environment
- Ability to travel at least 30% of the time, with overnight travel included
- Bachelor's degree in business or related field
What the job involves
- Reporting to the VP, Client Success a player coach role charged with leading the Mid-Market team, driving retention and revenue growth opportunities across employer contracts
- Implement key strategies and initiatives to grow IYR, client loyalty and strategic retention initiatives
- Build trusted relationships with clients and stakeholders while proactively managing client goals of clinical quality and financial outcomes that deliver satisfaction, profitability, and retention
- Serve as point to escalation to mitigate risk that deliver on client goals and objectives
- Develop, maintain and present quarterly account development strategies
- Advance growth opportunities through a consultative selling approach and partner with internal stakeholders on strategic approaches to deliver an account plan
- Manage end-to-end renewal and retention strategy- price negotiation, contracting
- Leverage Salesforce to track activity and maintain an accurate pipeline and revenue forecast – rigor and discipline is a must
- Plan for and carry out highly effective client meetings and presentations that educate clients and consultants on Transcarent's end-to-end health and care experience platform
- Synthesize client reporting data that crafts a story of value delivery, clinical and financial outcomes, and overall performance
- Collaborate with the client and internal teams to develop a comprehensive marketing and member engagement strategy to increase member participation and utilization
- Identify and convert key client contacts into Transcarent advocates, securing their participation in reference and market facing activities
- Develop and lead client trainings, including open enrollment events, benefit fairs and leadership meetings, both onsite and virtual, to promote Transcarent services
- Champion client needs within the organization and model Transcarent company culture of PACER values
- Form and implement predictable, repeatable, and scalable processes, establishing an infrastructure that integrates efforts and accountabilities to improve the Client Success framework
Our take
More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality, and can create more friction than self-insuring through a traditional insurance company.
Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.
The business has grown steadily, merging with BridgeHealth and more recently with Accolade. It has also acquired 98point6 and partnered with big businesses such as Walmart. Now a healthcare Unicorn, Transcarent serves over 20 million members and more than 1,700 employer and health plan clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2024
$126m
SERIES D
Jan 2022
$200m
SERIES C
Total funding: $424m
Company HQ
South Park, San Francisco, CA
Leadership
Glen Tullman
(CEO)Former CEO at Enterprise Systems, Allscripts and Livongo. Founded and was Managing Partner at 7wireVentures for 7 years.
Snezana Mahon
(President)Former COO of the company. Qualified pharmacist with experience as a VP at Evenorth and Express Scripts.
Praful Kaul
(CTO)An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering.
Share this job
View 12 more jobs at Transcarent