Customer Support Specialist, Palta
Health & wellbeing tech
Job no longer available
Health & wellbeing tech
21-100 employees
Job no longer available
21-100 employees
Company mission
To create a global positive impact.
Role
Who you are
- Proven customer-facing/support experience in mobile applications
- Native English language
- Clear communicator with excellent written, verbal and listening skills
- Ability to collaborate cross-functionally to understand customer requirements and translate them to effective feedback for product team
- Ability to break down complex problems, offer well thought-out recommendations and push problems to resolution
What the job involves
- Providing our users with an outstanding customer experience - it’s part of our mission to make Lensa users feel happy whilst using our apps
- Communicate with users via email and Zendesk (no calls)
- Identify customer needs and help customers use specific features
- Identify cases that need to be escalated and escalate effectively
- Take the extra mile to engage customers
- Inform customers about new features and functionalities
- Share feature requests and effective workarounds with team members
- Provide feedback on the efficiency of the customer service process
- Attend daily and weekly team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc
Our take
Every year, millions of people around the world suffer due to preventable diseases and health conditions. Palta aims to ease this problem by making apps that empower people to be more health aware.
Since its founding, Palta has launched a number of apps and products. It owes much of its success to this diversity of products, which all serve specific demographics and needs, including apps focused on women's health and on personal fitness. It further differentiates itself from its competition through its innovative AI, which offers users a personalised healthcare experience.
The personal wellbeing market is fiercely competitive, and growing more so each year. Palta's products now serve over 100 million users worldwide which, combined with its impressive funding rounds, acts as a clear testament to the company's value and potential.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$100m
SERIES B
Jul 2020
$24.9m
SERIES A
Total funding: $139m
Company benefits
- Passionate and highly skilled international team
- Palta is a large and rapidly growing Health&Fitness tech holding with proven track record of developing great products
- Equity for each team member with clear 'exit strategy'
- Market level comp
- Work-life balance to suit everyone: flexible working hours, remote-friendly approach, loyal sick leave policy
Company HQ
St Katharine's & Wapping, London, UK
Leadership
Yuri Gurski
(CEO & Board Member)Previously co-founded publishing houses IDEAnomix and IDEAnomix Digital. Is Founder and President of Flo Health.
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