Vice President of Customer Success, Vivian Health
Agency
$171-260k
OTE
$170k
BASE
+ Equity in the form of Stock Appreciation Rights
Marketplace for healthcare hiring
Job no longer available
Marketplace for healthcare hiring
201-500 employees
Job no longer available
$171-260k
OTE
$170k
BASE
+ Equity in the form of Stock Appreciation Rights
201-500 employees
Company mission
To empower every healthcare professional to find their perfect job opportunity.
Role
Who you are
- Bachelor's degree or equivalent
- Minimum 5 years of relevant managerial experience working in customer success, implementation, or project management. Health Tech experience preferred
- Demonstrated ability to create a shared vision rooted in ambitious growth plans, and to think strategically and innovatively to achieve that vision
- Ability to operate successfully with customer executives and project teams in building effective growth plans, playbooks and developing key success metrics
- Superior team leadership skills, with a successful track record of acting as ‘player/coach’ in supporting team members in their development and ability to produce excellent business results
What the job involves
- The Vice President, Customer Success - Agency will be a key leader in onboarding and growing sustainable relationships with our healthcare staffing agency clients
- You will lead the development of a detailed playbook for customer engagement and revenue growth for Provider organizations of all types, and manage a team of 7 Customer Success Managers (CSMs) in driving their books of business
- Leading and developing our existing team of Customer Success Managers in support of our Agency segment, which is the largest at Vivian
- Working with Customer Success Managers to develop and implement Customer playbooks, with the goal of setting up our Agency partners drive maximum success through the use of Vivian platform
- Developing and managing key customer success metrics across the Agency account base to ensure matching between customer capabilities, service models, and revenue optimization
- Meeting directly with clients to ensure engagement of customer leadership and execution of mutually-developed performance goals that drive revenue growth to meet/exceed budgeted targets
- Being the champion of key customers to ensure their needs are considered in product roadmapping and company strategy
- Collaborating with Technical Implementation and Candidate Operations teams to support Customer Success goals related to onboarding, satisfaction and revenue growth
- Working closely with Vivian Sales team to ensure effective “team selling” during the sales cycle, and to continuously improve Sales-Customer Success handoff quality
Our take
Vivian is a recruitment and job search platform helping healthcare staff locate and secure new placements. Beginning as "NurseFly", it changed its name in 2021 to reflect a broadening focus from travel nursing positions to healthcare staff at large.
The healthcare recruitment market has long been plagued by costly hiring processes and a lack of transparency. Taking these issues head-on, Vivian’s job match and messaging features streamline and readjust the way this operates, which is how the company has become the largest labor marketplace for US healthcare.
With the increasing turnover in healthcare staff, and fears that many workers will leave the industry entirely, institutions are under increasing pressure to address the shortcomings of healthcare staffing. Vivian is poised to address this issue, making for a large opportunity for its future growth and development.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$60m
GROWTH EQUITY VC
Total funding: $60m
Company benefits
- Flexible Time Off
- Health Insurance
- 401k Match
- Corporate Discount
- Commuter Benefits
- Work From Home
- Parental Leave
Company HQ
Financial District, San Francisco, CA
Leadership
Parth Bhakta
(Co-Founder & CEO)Previously co-founded Chatous, a messaging platform, and the social Q&A app Kiwi. Has invested in over 65 tech companies as an angel investor.
Eric Conner
(Co-Founder & CTO)Studied Computer Science at Stanford and worked as a software engineer before co-founding Vivian.
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