Cloud Operations Engineer, HYCU

• 3+ years of experience in cloud operations, infrastructure management, or DevOps, with a strong emphasis on AWS
• Familiarity with SOC2, ISO 27001, FedRAMP or other government cloud security frameworks is highly desirable
• Cloud Platforms: Strong knowledge of AWS services such as EC2, S3, RDS, Cognito, and Load Balancer; and familiarity with Google Cloud services such as GCE, CloudRun, and BigQuery is a plus
• Automation Skills: Experience with automation tools such as Terraform, CloudFormation, or Ansible, and familiarity with CI/CD pipelines
• Scripting: Proficiency in scripting languages (Python, Bash, etc.) for automation and system management
• Security Mindset: Understanding of cloud security principles, encryption, and compliance requirements
• Monitoring Tools: Experience with monitoring tools (CloudWatch, Prometheus) for tracking infrastructure performance and resolving issues
• Problem Solving: Strong troubleshooting skills with the ability to resolve technical issues quickly and efficiently
• Teamwork: Ability to collaborate effectively with cross-functional teams, and take direction from senior leadership
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience
• Self-starter and strategic thinker who thinks outside the box
• Takes responsibility and ownership for driving successful outcomes. You’re results-driven with a winning attitude
• Team player! You have excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties
• Hands-on and builders' mentality with an entrepreneurial mindset and intrinsic motivation
• Obsessed with being customer-focused – We know our customers and are advocates for their voice and point of view across HYCU
• Intellectual curiosity, always open for continuous learning/growth mindset

Desirable

• As a Cloud Operations Engineer (FedRAMP), you will be responsible for maintaining and optimizing our cloud environments, with a primary focus on AWS and some involvement in Google Cloud services
• You will assist in ensuring the security and reliability of our infrastructure while adhering to industry standard security frameworks such as SOC2, ISO 27001 and FedRAMP
• Your role will involve monitoring, automating, and troubleshooting cloud systems to ensure smooth operations of our SaaS platform
• Cloud Infrastructure Support: Assist in managing and maintaining cloud environments (AWS and Google Cloud), ensuring uptime, performance, and scalability
• Work with the Senior Cloud Operations Manager to ensure that all operational procedures and infrastructure meet industry and federal government security guidelines and requirements
• Monitoring & Troubleshooting: Monitor cloud infrastructure, detect issues, and troubleshoot problems to minimize downtime and ensure system stability
• Automation & Deployment: Implement automation tools and CI/CD pipelines to streamline operations, deployments, and system updates
• Security & Patching: Support security initiatives such as patching, vulnerability scanning, and remediation in compliance with industry standards
• Incident Management: Respond to infrastructure incidents, resolve issues quickly, and provide reports on root causes and resolution strategies
• Backup & Recovery: Ensure backup systems are operational, and disaster recovery plans are in place and regularly tested
• Documentation: Assist in maintaining comprehensive documentation of system configurations, operational procedures, and compliance-related activities
• Collaboration: Work closely with the development and security teams to ensure seamless integration between infrastructure and applications