Senior Product Designer, Spring Health

• You’ve worked for 5+ years in product design capacity at a technology-driven organization with product managers, data scientists, and engineers, contributing to and leading the design of product experiences with a metrics-driven approach to design
• Portfolio work that demonstrates your experience transforming product objectives into solutions that are impactful to the business and users
• Work with UXR and your team to identify and understand strategic opportunities. Hone in on the most important and impactful problems to solve and how to solve them
• Experience partnering closely with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders such as Customer Support, Marketing and Sales, to create and deliver on a shared vision of success
• Strong communication skills for articulating, discussing, and advocating for design decisions across the team, cross-functionally and to leadership. High quality documentation and guidance
• Team-player mindset: what’s good for the team is good for individuals
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious yet realistic timelines with high-quality deliverables
• Ability to give engineers guidelines so that they can move forward without fully completed designs
• Use qualitative and quantitative data to experiment and evaluate hypotheses and make decisions quickly
• Ability to map and optimize end-to-end user journeys that seamlessly empower providers
• Ability to create consumer-grade healthcare experiences that enable providers to deliver their best care while getting even better at delivering positive outcomes
• The ability to influence change and build trust through clear and precise communication at multiple levels
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards
• Comfortable using and contributing to Design Systems
• Excellence in: service design, visual design, animation, and micro-interactions. Expertise with Figma and prototyping
• Multiple examples of your ability to design best in class user interfaces
• Love for design: you’re not satisfied with the status quo and always think of ways to improve

Desirable

• We’re looking for a Senior Product Designer to join the Caregiver Experience team to build innovative solutions for mental healthcare providers that enhance care delivery, reduce administrative burdens, and drive clinical improvements
• Your work will empower providers to deliver Precision Mental Health and achieve their business and clients’ goals
• Joining a cross-functional outcome-focused product team, you’ll directly impact clinical outcomes and provider network utilization
• We value experimentation, creativity, and accountability in taking on challenges to support provider and ensure Spring Health’s growth
• Partner closely with product, engineering, data science, and clinical experts to identify and ship meaningful and measurable impacts on Spring’s provider experience in alignment with Spring’s product strategy
• Hone in on the most important and impactful problems to solve and how to solve them. Ship high quality solutions and stand up net new capabilities
• Design solutions to test hypotheses and gain signals for further improvements
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health
• Contribute to a team of talented, hardworking, and passionate designers, fostering a positive collaborative environment of free-flowing ideas and mutual support
• Share our commitment to high standards, embracing a growth mindset that values learning, resilience, continuous improvement, and pushing boundaries
• What success looks like in this role:
• Increase provider reach to clients
• Increase provider network utilization
• Increase provider NPS
• Increase provider satisfaction
• Increase the caregiver experience’s system usability score (SUS)