Senior Software Engineer, Uniphore

$150-189k

this position also includes an annual bonus based on target achievement and pre-IPO stock option

Docker

Kubernetes

Python

Java

Kafka

Spark

Golang

Mid and Senior level

San Francisco Bay Area

Office located in Palo Alto, CA

Conversational AI & automation platform

Job no longer available

Conversational AI & automation platform

501-1000 employees

B2BArtificial IntelligenceEnterpriseDeep TechAnalyticsCommunicationCustomer serviceComputer VisionMachine LearningSaaSAutomation

Job no longer available

$150-189k

this position also includes an annual bonus based on target achievement and pre-IPO stock option

Docker

Kubernetes

Python

Java

Kafka

Spark

Golang

Mid and Senior level

San Francisco Bay Area

Office located in Palo Alto, CA

501-1000 employees

B2BArtificial IntelligenceEnterpriseDeep TechAnalyticsCommunicationCustomer serviceComputer VisionMachine LearningSaaSAutomation

Company mission

To be the defining conversational AI and automation platform to realize the value of every enterprise conversation.

Job

Company

Role

Who you are

4+ years of experience in designing, building and operating high-scale, mission critical cloud-based production systems
Experience working with partner and stakeholder teams on creating solutions with myriad, sometimes conflicting, requirements
Mastery at least in one of these platforms: GoLang, Python or Java
Knowledge of architectural patterns and archetypes for building distributed and federated micro-services
Experience with data models, data store and data lake architectures (Mongo, ClickHouse, Spark)
Familiarity with Kubernetes and Docker
Experience in running real time and low latency high available applications (streaming through Kafka or gRPC)
Bachelor's or Master’s degree in engineering, Computer Science, or equivalent experience

Desirable

Experience working with Data /Engineering/Analytics infrastructure
Solid understanding of what can go wrong in a large-scale network
Experience in Speech technologies and AI Infrastructure technologies

What the job involves

We are looking for a Senior Software Engineer who is a strong team player and has experience in building backend systems that operate at scale in complex cloud-hybrid environments. You will have:
Strong sense of being an owner, wearing the customer’s shoes, with the ability to empower others demonstrated through clear communication and collaboration
Passion for designing modular systems using reusable components, SDKs etc
Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations, always seek to improve and innovate on the status quo

Our take

Uniphore builds software that helps customer support centers to automate their processes with analytics and AI-powered improvements. Traditionally, call centers have relied on human training and manual processes, an expensive route to scale, so Uniphore helps businesses in this position by driving efficiencies (and cutting costs), whilst helping those businesses to scale during spikes in demand.

Uniphore also provides an array of analytical tools, which enable businesses to drill down into their customer service operations, and better understand where they can deliver more effectively. A series of acquisitions, such as that of no-code customer experience platform Jacada, have contributed to further expanding its suite of offerings.

With the conversational AI space already worth billions and growing, Uniphore operates in a lucrative market, and the company has received good levels of funding in the past. Though not immune to the poor economic conditions of late, the recent acquisitions of Red Box and Hexagone demonstrate that Uniphore is still in a good position. Being named a leader in the 2022 Opus Conversational Intelligence Intelliview report will only help solidify its reputation as a leading force in the space.

Freddie

Company Specialist at Welcome to the Jungle

Insights

4% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 9 rounds)

Oct 2025

$260m

SERIES F

Feb 2022

$400m

SERIES E

Total funding: $868.8m

Company benefits

Medical, Dental and Vision insurance
Mental health support resources
Wellness events
Generous vacation days
Enhanced paid time off for parental leave, caregiver leave, and bereavement time
Holidays and birthday time off
Employee equity
Retirement/pension plans with company contributions in many countries
Training and learning programs
Lunch & Learns

Company HQ

Palo Alto, CA

Leadership

Ravi Saraogi

(President (APAC))

Studied Information Technology at the Jaypee University of Information Technology. Previously Project Associate at TeNet for 10 months and Member at Mobile Payment Forum of India for 14 years.

Umesh Sachdev

(CEO)

Previously Board Member at RTBI (IITM's Rural Technology and Business Incubator) for 3 years and Chair (USISPF Startup Connect) at US-India Strategic Partnership Forum for 1 year.

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