Technical Account Manager, Adjust

• Know-how on how to manage client expectations
• Willingness to travel (when relevant)
• Problem-solving skills and an excitement for tackling challenging questions
• Excellent written and spoken communication skills in English and Turkish
• Knowledge of AdTech, MarTech, MMPs or similar companies within the SaaS industry
• Validated ability to independently acquire and apply technical knowledge
• Experience in working with the terminal and data extraction, data transformation and data manipulation tools
• Experience using communication, productivity and collaboration apps like Salesforce, JIRA & Confluence, Asana, etc
• Understanding of apps, mobile app SDKs, and mobile tech solutions

Desirable

• As a Technical Account Manager for our EMEA region, you will be part of a team based in Berlin and London
• You will work closely with several teams such as Sales and Integrations
• You are in charge of delivering an exceptional customer experience
• Technical contact for your clients within Adjust
• Support your clients on how to best use the Adjust product and help them resolve any technical challenges
• Provide support and have regular check-in calls with your client base
• Enable your client’s decision making and ensure they are set up for success by testing and validating their set-up
• Collaborate across functions, including Engineering, Customer Success and Product
• Troubleshoot and investigate issues by using internal and external tooling
• Escalate complex technical issues directly to our engineers; provide ideas for optimization and improvement to the relevant teams