Customer Success Program Architect, Salsify
£74.8-88k
Plus equity in the form of stock options
CommerceXM Platform
Job no longer available
CommerceXM Platform
501-1000 employees
Job no longer available
£74.8-88k
Plus equity in the form of stock options
501-1000 employees
Company mission
To give brands the tools they need to succeed on the internet.
Role
Who you are
- 10+ years of success with account management, global services delivery and scalability management in a consulting or SI firm
- Proven record of driving measurable customer outcomes and success with large, complex customers
- Experience leading multiple large, sophisticated technical projects and/or enterprise-level programs
- Ability to compel customers and internal partners to act and hold them accountable to their commitments
- History leading business transformation programs, including those that involve C-Suite commitment and change management
- Track record of fostering a collaborative environment across sales, services, product and marketing peers
- Ability to navigate data and people to find answers
What the job involves
- Salsify is seeking an experienced and growth-focused Global Principal Customer Success Manager to support clients in our Global Accounts segment
- Salsify's Global Customer Success Managers are experts in global technology rollouts and scalability
- In addition, they have deep business expertise and are responsible for delivering exceptional support and driving business strategy that will guide our customers towards exceeding their goals working with the Salsify suite of products
- This principal-level role is passionate about ensuring that our most complex accounts benefit from scalable expansion strategies supporting both their global as well as market specific objectives
- The key objective of our global segment is to support growth via global expansion and value realization at brand, market and corporate levels
- This is a key strategic position to the growth of Salsify
- Support pre-sales and sales cycles by providing scalability strategy insights and best practices
- Coordinate all Teams during sales cycle to ensure alignment between: CS, Support, Services, Sales
- Global data aggregation strategy
- Salsify Instance model definition
- Produce program plan highlighting global onboarding strategy including all workstreams
- User management strategy
- Support Global Enterprise Architecture expansion workshops
- Organization change management guidance and tracking
- Support onboarding of local/brand specific CSM on the global account
- Share account adoption & growth strategy; help define/review local and brand level strategy
- Define roles and responsibilities
- Identify adoption strategies (local vs global) and assign targets to the account team
- Recommends and executes joint success plans with their portfolio of customers at the Executive Sponsor level
- Executes strategic business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services)
- Collects metrics to develop business value assessments of the customers' Salsify investment - coordinate metric assessment with local/brand specific CSM
- Helps customers plan and execute a digital shelf program - this often requires change management guidance and is a key piece of the role!
- Creates playbooks and informs processes for how we can scale our approach towards supporting our largest and most complex customers
Our take
Salsify provides eCommerce retailers with a single platform to keep tabs on inventory, and unify and enrich product content descriptions used at all points of sales. The company can also manage customers’ journeys through data analysis which can allow for more personalized, engaging messaging.
As the retail world shifts more towards eCommerce, brands have to give more consideration to the customer’s digital experience from first impression to purchase. This proves challenging as each route to sale differs from the next, which in turn creates the need for a stack like Salsify.
It’s not the only company of its kind, with the likes of Salesforce and Contently having products with similar functions, but Salsify is performing strongly and has an impressive set of customers on its books including Coca-Cola and Mars. Having raised substantial funding, the company reached unicorn status in 2022, with investment cited to enable Salsify to deliver on its vision to serve as the global system of record and work for digital commerce experiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2022
$200m
SERIES F
Sep 2020
$155m
SERIES E
Total funding: $452.6m
Company benefits
- Competitive Salary
- Equity
- 401 (k)
- Unlimited Vacation
- Full Benefits: Medical, Dental, and Vision Insurance
- Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
- FSA: Medical, Commuter, and Dependent Care
- HSA: Tax-advantaged Medical Savings Account
- 18 Week Paid Maternity & 10 Week Paid Parental Leave Program
- Referral Bonuses
Company HQ
Financial District, Boston, MA
Leadership
Jason Purcell
(Co-Founder & Board)They started their career at PTC, spending 4 years there before working at Endeca for 11 years. They left their General Manager tole to co-found Salsify in September 2012.
Rob Gonzalez
(Co-Founder)Previously Co Host of the Digital Shelf Institute, Core Member of Underscore.VC, Director of Product Management and Marketing at Cambridge Semantics and Senior Product Manager at Endeca.
Jeremy Redburn
(Chief Data Officer & Co-Founder)Previously Director of Product Management at Endeca, Software Developer at IBM and Web Developer at Audible.
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