Cloud Operations Engineer, Guidewire
Back-end software for P&C insurance
Job no longer available
Back-end software for P&C insurance
1001+ employees
Job no longer available
1001+ employees
Company mission
To constantly improve, so insurance companies can successfully respond to customer needs in a world where technology and risk are changing dramatically.
Role
Who you are
- Bachelor’s Degree in Computer Science or related field
- Familiarity with the Agile software development lifecycle
- Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc
- Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
- Proven experience with automating systems and infrastructure with Terraform
- Production-At-Scale support background in a heavily microservice-based world
- Working with Kubernetes hands-on in a “Been there, Done that” way
- Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)
- Background utilizing and supporting log analytical tools such as DataDog (Logging and APM)
- Great understanding of DevOps tools, CI/CD and hands-on experience with git, Bitbucket and TeamCity
- Seasoned expertise around x.509 certificate technology and basic concepts of encryption
- Solid understanding of concepts surrounding containerized networking and all things IP
- Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
- Exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture
- Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs
- Personal Qualities & Soft Skills:
- A no-fear approach to ambiguity and a startup-like culture
- You greatly prefer CLIops to ClickOps
- You enjoy teaching and being a mentor to others
- Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
- Strongly analytical mind with an appetite for process development and improvement
- Display a strong work ethic and do whatever it takes to get the job done
- A highly positive can-do attitude with a knack for being a great teammate
- Excellent communication skills and ability to explain complex technical concepts to a varied audience
- Demonstrate strong follow-through and consistently keep commitments to customers and employees
- Ability to read, write, and speak fluent English
- Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings
What the job involves
- As a Cloud Operations Engineer (AWS), you will be part of a team that is passionately trying to automate everything possible to make Guidewire systems run more efficiently.
- The CloudOps Team is dedicated full-time to crafting and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions every single day.
- You will be operating Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems.
- Cloud Engineers collaborate closely with Guidewire’s product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability
- We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
- Deploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environments
- Administer and automate the team’s growing presence in AWS
- Operational support for Guidewire’s flagship highly integrated Java-based InsuranceSuite web applications
- Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform
- Develop and deploy tooling to aid in driving 24x7x365 service operations of critical world-wide systems
- Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
- Build system documentation and training materials to empower and educate our own and other CCO teams
Our take
Insurance is an age-old industry rooted in ancient technology. Despite the substantial power and revenue of these companies, their backend systems have become outdated, leading to rising relative costs. The challenge of modernizing such entrenched systems has been a significant hurdle for many insurers.
Guidewire is at the forefront of transforming Property and Casualty insurance by offering cutting-edge software solutions delivered via the cloud. The company is dedicated to evolving its offerings through close collaboration with its extensive customer base. This intimate engagement helps Guideire refine and enhance its cloud solutions to better meet the needs of it sclients.
Despite its successes in facilitating the cloud transition, the future may see the emergence of insurance providers built on entirely different infrastructures. Guidewire's ability to adapt and leverage its expertise and adapt will be crucial for maintaining its role as a leading technology provider.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2008
$0.8m
SERIES C
Sep 2007
$24m
SERIES C
Total funding: $24.8m
Company HQ
South San Mateo, San Mateo, CA
Leadership
Mike Rosenbaum
(CEO, not founder)Prior to Guidewire, they led Product Management and Go-To-Market Strategy for core CRM products at Salesforce and served in the US Navy as a Submarine Officer.
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