Customer Success Manager, Smallpdf
Pdftools
More information about location
PDF software
Job no longer available
PDF software
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
Smallpdf is on a mission to make PDF easy.
Role
Who you are
- We’re looking for a high energy, dynamic and passionate Customer Success Manager (CSM) for our strategic clients
- You are at the forefront in establishing strong business relationships with key stakeholders, decision makers, technical evaluators and C-Level Executives of your customer portfolio
- You have a strong knowledge of SaaS sales along with a track record of winning multi year 4-6 figure deals in a retention-focused environment
- You are a self-motivated, hard worker and fast learner with an exceptional ability to communicate with and orchestrate multiple stakeholders at the same time. Understanding our customers’ business and technical challenges and goals and being able to see the bigger picture is vital for this role
- You can assemble information from various sources and craft them into meaningful value propositions without losing focus on achieving your targets
What the job involves
- You’ll be responsible for managing your portfolio. Ensuring customers are happy and willing to stay. You will ensure customers are happy and motivated to stay, upgrade and expand
- Each day, you’ll help customers manage our product usages, find compelling solutions for their document management demands, negotiate pricing, navigate technical conversations, and work with Product Managers and Support to ensure 360° customer satisfaction
- Your focus lies on developing and nurturing our current clients and identify new business opportunities among existing customers while ensuring their needs are met, which is essential to help retain customers and increase renewal rates
- Develop and nurture strong relationships with current clients (direct, partners, resellers)
- Consult with customers to find solutions to problems in document lifecycle management
- Lead contract negotiations and pricing discussions
- Consolidate customer feedback and collaborate with Product Managers on roadmaps
- Act as the primary point of contact for specific accounts and client needs
- Serve as a brand ambassador for products and create tailored sales pitches
- Ensure accounts receive services within budget and meet their needs
- Accurately manage key accounts in the CRM system (HubSpot)
- Document all customer calls, emails, and meetings
- Identify opportunities to improve efficiency and effectiveness
- Monitor customer satisfaction and address concerns for high retention rates
- Draft strategic plans and proposals for expansion revenue opportunities
- Focus on revenue retention strategies to ensure existing customers continue to generate revenue for the company
- Monitor, analyze, and shape tactics and strategies for revenue opportunities
- Collaborate internally with the Sales Leadership Team, Product Managers, Marketing, and Customer Support to increase efficiency
- Ensure products set up clients for success
Our take
PDFs might be the bane of many employees’ existence, but they are not going anywhere. Smallpdf was created to ease the pain of converting, compressing and editing documents.
The company has focused on increasing the efficiency of handling PDFs wherever workers might encounter them. That has led Smallpdf to prioritise integrations with other major enterprise software companies such as Dropbox.
The startup is not happy to sit with its 25M+ unique users per month and is looking to acquire more customers by providing its services on additional platforms. Think fully-fledged native mobile apps for iOS and Android. It launched new features in 2025 that will help it to streamline PDF processes even more.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-32% employee growth in 12 months
Company
Company benefits
- Flexi Time | Early bird or slow to rise? We’ve got you covered with flexible working hours to suit you at your most productive.
- Choose Your Own Platform | Apple evangelist, Linux lover, or Windows disciple? We’re platform agnostic, so you have the freedom to choose how you work
- Free German Lessons | Sprichst du Deutsch? If that sounds like Greek to you, you’ll love that we offer free German language lessons
- Personal Development | We help our employees grow. Each year, you’ll get an allocated budget, plus dedicated time for personal development
- Free Food & Drinks | Enjoy our famous weekly team lunches, plus unlimited free coffee, and our fully stocked fridge—on the house
- All for Fun & Fun for All | Soak up the Swiss Alps, meet with your team in a canoe on Lake Zurich, or zoom around in a go-kart! We’re all for fun!
Company HQ
Alt-Wiedikon, Zürich, ZH
Leadership
Manuel Stofer
(CGO & Co-Founder)Stepped aside as CEO in 2019. Previously a web developer for many years, most recently at rtp.ch.
Lino Teuteberg
(Co-Founder & Design and Product Head)Is also the Co-Founder of TaxFix, where he previously served as CPO.
Salary benchmarks
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