Director of Commercial Operations, Linus Health

• 5+ years experience in GTM strategy and/or sales operations at a SaaS company
• In-depth knowledge of Salesforce and HubSpot,
• Proficient working in Google Workspace
• Strong analytical and quantitative skills, with ability to analyze complex data sets and derive actionable insights
• Highly organized with proven project management and problem-solving skills
• Resourceful self-starter who works well in a fast-paced, start-up environment
• Team orientated, works well with others
• Effective verbal, written, and presentation skills
• Grit, coachability, desire to win

Desirable

• Reporting to the Chief Commercial Officer, we are seeking an expert Sales & Commercial Operations leader with deep Salesforce mastery to own and optimize our commercial operations
• This role will be the backbone of our sales organization—designing, implementing, and maintaining data-driven processes, reporting systems, and forecasting models that fuel revenue growth
• You’ll be responsible for maximizing the value of Salesforce across the company, delivering actionable insights, and ensuring our sales, marketing, and revenue teams are operating at peak efficiency
• Own our entire commercial tech stack focusing on a suite of tools to improve data quality, analysis, and reporting
• In collaboration with the CCO and division leadership, own the building and maintenance of all commissions reporting, quota establishment and measurement and territory definition and management
• Utilize Salesforce to generate reports and dashboards to track bookings and revenue performance at an individual and corporate level, analyze data including leads and opportunity tracking through the various sales stages, and provide insights and recommendations for optimizing sales, revenue and marketing operations
• Regularly make changes, adjustments, and improvements to our Salesforce instance, as well as provide associated training
• Develop and implement bookings and revenue forecasting models and tools to improve forecasting accuracy and drive data-driven decision making
• Develop and maintain pricing model and structure, including pricing tiers, and monitor pricing compliance across the organization. This will include maintaining the price catalog and associated quoting tools in Salesforce
• Collaborate with finance and accounting teams to ensure accurate revenue reporting and compliance with revenue recognition policies and standards
• Support the marketing team and sales representatives by optimizing HubSpot-Salesforce syncing and maintaining overall data hygiene along with setting up workflows, managing campaign reporting, and building new dashboards
• Own the function and flow of systems to ensure seamless movement of prospects through the commercial pipeline and effective hand-offs between departments
• Evaluate and implement new tools and software to streamline sales, marketing, customer success, and project management coordination
• Implement processes for data cleaning and quality control of commercial information