IT Operations Lead, Speak

• If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team
• You have at least 5 years of hands-on experience in IT Operations, including systems administration and security operations
• You have a deep understanding of SSO, SAML, SCIM and third-party application integration
• You’re experienced with macOS management
• You understand MDM practices, solutions, and security protocols
• You have knowledge of security frameworks (SOC 2) and compliance processes
• You’re proficient in troubleshooting technical issues and providing remote support
• You’re a clear communicator, both verbal and written
• You’re able and willing to work from the SF HQ three days a week (and up to five when needed)
• You are an expert AI user (ChatGPT, Claude, etc)

Desirable

• Our company is growing and we’re looking for a founding IT Operations Lead to join Speak
• Our HQ is in SF, and we're globally distributed with offices in Korea, Japan, and Taiwan
• As the first hire in this function, you’ll take on a pivotal role in building and improving our company’s IT infrastructure and day-to-day operations, with a focus on security, efficiency, and scalability
• You’ll be the first point of contact for technical support
• You’ll architect solutions that ensure everything runs smoothly
• You’ll also have the opportunity to drive our IT strategy and roadmap, including tool selection, implementation, and best practices
• You’ll collaborate with teams, including People Operations, Engineering, and Finance, to create a seamless tech ecosystem and deliver exceptional operational support
• Support all of Speak’s internal IT needs from troubleshooting user issues to optimizing device management
• Manage our core IT infrastructure (e.g., SSO, Google Workspace, Kandji), ensuring our teams have the tools and environments they need
• Manage all global on/offboarding processes related to applications and tools
• Set up and maintain A/V for conference rooms and collaboration spaces in SF HQ, and provide timely, remote support for non-US offices
• Manage and maintain asset inventory of hardware and software, including procurement
• Develop and implement custom software solutions, scripts, and integrations to automate repetitive tasks and create leverage for the organization
• Optimize workflow processes across the organization, driving efficiency so our teams can move faster
• Implement and monitor security controls, identify potential threats, and respond to incidents
• Manage vendor security assessments and third-party risk management
• Design and deliver security awareness training, including phishing simulations
• Guide the implementation of data privacy policies and compliance frameworks (e.g., SOC 2, ISO 27001, GDPR)
• Support incident response planning, disaster recovery, and business continuity initiatives
• Partner with teams across the business to align IT priorities with broader business objectives
• Translate technical complexities into clear, actionable insights for non-technical stakeholders