IT Operations Manager, Speak

• You have at least 4 years of hands-on experience in IT Operations, including systems administration and security operations
• You have a deep understanding of SSO, SAML, SCIM and third-party application integration
• You’re experienced with macOS management
• You understand MDM practices, solutions, and security protocols
• You have knowledge of security frameworks (SOC 2) and compliance processes
• You’re proficient in troubleshooting technical issues and providing remote support
• You’re a clear communicator, both verbal and written
• You’re able and willing to work from the SF HQ three days a week
• You are an expert AI user(ChatGPT, Claude, etc)
• Initiative and Resourcefulness: When you see an issue, you jump in and fix it
• When you don’t know where to start, you lean on your intuition and judgment and just start somewhere
• You work independently to achieve your goals and pull in other members of the team when necessary
• You are resourceful in finding answers and solutions on your own whenever possible because that is how you learn and grow
• Continuous improvement: You’re always looking for ways to make things run smoother, faster, and with fewer manual steps
• If something feels repetitive or inefficient, you don’t just accept it — you look for a way to automate or improve it
• You view every recurring ticket or process as a chance to level up how the team operates, and you take pride in building systems that scale
• Customer Service: You approach every interaction with empathy, reliability, and a deep desire to help
• You understand that for many people, tech issues are frustrating and disruptive, and your reliability and clear communication turns those moments into positive experiences
• You don’t just fix the problem; you make the person feel supported throughout the process

Desirable

• Our company is growing and we’re looking for a founding IT Operations Manager to join Speak
• Our HQ is in SF, and we're globally distributed with offices in Korea, Japan, and Taiwan
• As the first hire in this function, you’ll take on a pivotal role in building and improving our company’s IT infrastructure and day-to-day operations, with a focus on security, efficiency, and scalability
• You’ll be the first point of contact for technical support
• You’ll architect solutions that ensure everything runs smoothly
• You’ll also have the opportunity to drive our IT strategy and roadmap, including tool selection, implementation, and best practices
• You’ll collaborate with teams, including People Operations, Engineering, and Finance, to create a seamless tech ecosystem and deliver exceptional operational support
• Support all of Speak’s internal IT needs from troubleshooting user issues to optimizing device management
• Manage our core IT infrastructure (e.g., SSO, Google Workspace, Kandji), ensuring our teams have the tools and environments they need
• Manage all global on/offboarding processes related to applications and tools
• Set up and maintain A/V for conference rooms and collaboration spaces in SF HQ, and provide timely, remote support for non-US offices
• Manage and maintain asset inventory of hardware and software, including procurement
• Develop and implement custom software solutions, scripts, and integrations to automate repetitive tasks and create leverage for the organization
• Optimize workflow processes across the organization, driving efficiency so our teams can move faster
• Implement and monitor security controls, identify potential threats, and respond to incidents
• Manage vendor security assessments and third-party risk management
• Design and deliver security awareness training, including phishing simulations
• Guide the implementation of data privacy policies and compliance frameworks (e.g., SOC 2, ISO 27001, GDPR)
• Support incident response planning, disaster recovery, and business continuity initiatives
• Partner with teams across the business to align IT priorities with broader business objectives
• Translate technical complexities into clear, actionable insights for non-technical stakeholders