IT Operations Manager, Speak

• You must be based in San Francisco
• You have at least 4 years of hands-on experience in IT Operations, including systems administration and security operations
• You have a deep understanding of SSO, SAML, SCIM and third-party application integration
• You’re experienced with macOS management
• You understand MDM practices, solutions, and security protocols
• You have knowledge of security frameworks (SOC 2) and compliance processes
• You’re proficient in troubleshooting technical issues and providing remote support
• You’re a clear communicator, both verbal and written
• You’re able and willing to work from the SF HQ three days a week
• You are an expert AI user(ChatGPT, Claude, etc)
• Initiative and Resourcefulness. When you see an issue, you jump in and fix it. When you don’t know where to start, you lean on your intuition and judgment and just start somewhere. You work independently to achieve your goals and pull in other members of the team when necessary. You are resourceful in finding answers and solutions on your own whenever possible because that is how you learn and grow
• Continuous improvement: You’re always looking for ways to make things run smoother, faster, and with fewer manual steps. If something feels repetitive or inefficient, you don’t just accept it — you look for a way to automate or improve it. You view every recurring ticket or process as a chance to level up how the team operates, and you take pride in building systems that scale
• Customer Service: You approach every interaction with empathy, reliability, and a deep desire to help. You understand that for many people, tech issues are frustrating and disruptive, and your reliability and clear communication turns those moments into positive experiences. You don’t just fix the problem; you make the person feel supported throughout the process

Desirable

• Our company is growing and we’re looking for a founding IT Operations Manager to join Speak
• Our HQ is in SF, and we're globally distributed with offices in Korea, Japan, and Taiwan
• As the first hire in this function, you’ll take on a pivotal role in building and improving our company’s IT infrastructure and day-to-day operations, with a focus on security, efficiency, and scalability
• You’ll be the first point of contact for technical support
• You’ll architect solutions that ensure everything runs smoothly
• You’ll also have the opportunity to drive our IT strategy and roadmap, including tool selection, implementation, and best practices
• You’ll collaborate with teams, including People Operations, Engineering, and Finance, to create a seamless tech ecosystem and deliver exceptional operational support
• Day-to-day IT Operations
• Support all of Speak’s internal IT needs from troubleshooting user issues to optimizing device management
• Manage our core IT infrastructure (e.g., SSO, Google Workspace, Kandji), ensuring our teams have the tools and environments they need
• Manage all global on/offboarding processes related to applications and tools
• Set up and maintain A/V for conference rooms and collaboration spaces in SF HQ, and provide timely, remote support for non-US offices
• Manage and maintain asset inventory of hardware and software, including procurement
• Build & Automate Internal Tools
• Develop and implement custom software solutions, scripts, and integrations to automate repetitive tasks and create leverage for the organization
• Optimize workflow processes across the organization, driving efficiency so our teams can move faster
• Operate & Evolve Our IT Security Program
• Implement and monitor security controls, identify potential threats, and respond to incidents
• Manage vendor security assessments and third-party risk management
• Design and deliver security awareness training, including phishing simulations
• Champion Data Privacy & Compliance
• Guide the implementation of data privacy policies and compliance frameworks (e.g., SOC 2, ISO 27001, GDPR)
• Support incident response planning, disaster recovery, and business continuity initiatives
• Drive Cross-Functional Collaboration
• Partner with teams across the business to align IT priorities with broader business objectives
• Translate technical complexities into clear, actionable insights for non-technical stakeholders