Lead Renewals Manager, Culture Amp
$140-155k
+ Equity
Employee platform for staff surveying and analytics
Be an early applicant
Employee platform for staff surveying and analytics
501-1000 employees
Be an early applicant
$140-155k
+ Equity
501-1000 employees
Company mission
Culture Amp's mission is to build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- 7+ years of experience in renewals, account management, customer success, or sales within a SaaS or Enterprise software environment
- Experience refining and scaling renewals processes for a global enterprise customer base
- Proven track record of meeting or exceeding retention and revenue goals
- Advanced negotiation and relationship management skills, with a proven track record of handling complex, million-dollar plus contracts
- Exceptional communication and interpersonal skills to build and maintain relationships with senior stakeholders
- Strong mentorship and coaching capabilities, with a collaborative approach to team development
- Analytical mindset with proficiency in leveraging data to inform decisions and strategies
- Effective organizational and project management skills to manage multiple renewals simultaneously
- Deep understanding of SaaS metrics (e.g., ARR, GRR, NRR) and their impact on renewal strategies
- Experience with financial concepts like ROI and TCO to articulate customer value
- Proficiency in CRM and Customer Success platform tools (experience with Salesforce and Vitally preferred)
- Experience working with global or Enterprise-level customers across multiple industries
What the job involves
- We are looking for a seasoned and strategic Lead Renewal Manager (LRM) to lead renewal efforts for complex, high-value accounts, while also contributing to the development of best practices for Enterprise Renewals at Culture Amp
- In this role, you will be an integral part of the global Enterprise CX team, responsible for running your own book of Enterprise renewals, whilst also serving as a key contributor to the ongoing evolution of our global Enterprise renewals playbook
- You will engage with senior C-level stakeholders, manage intricate contract negotiations, and develop tailored renewal strategies
- As an LRM, you will oversee an enterprise-level renewal pipeline, mitigate risks, and collaborate with Account Executives and Customer Success Managers to maximize renewal outcomes
- Your work will directly impact retention and revenue growth in the enterprise segment
- Develop and execute strategic plans to secure on-time renewals for Enterprise customers
- Build and maintain strong relationships with key stakeholders and decision-makers in Enterprise accounts
- Partner with Customer Success Managers (CSMs) to ensure customer satisfaction and resolve challenges impacting renewal outcomes
- Work closely with Account Executives (AEs) to identify and execute upsell and cross-sell opportunities during the renewal process
- Collaborate with Customer Success and Product teams to gather insights on customer adoption and value realization
- Contribute to quarterly business reviews (QBRs) by providing insights on renewal progress and customer trends
- Mentor and guide other Renewal Managers, enhancing their skills in customer engagement, negotiation, and pipeline management
- Identify inefficiencies in renewal workflows, recommending improvements to enhance team performance and operational scalability and improve predictability of retention through these improvements
- Contribute to the ongoing refinement of Enterprise Renewal playbooks, procedures, policies and tooling
Our take
The so-called ‘Great Resignation’ has highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It also has a sizable online community where users can connect and book workshops, including ones run by diversity, equity and inclusion experts.
The main way Culture Amp differentiates is its team of “People Scientists,” or organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients. Combining this with proprietary data derived from its wide pool of clients, the company can offer an exceptional service.
Culture Amp’s unrivaled data set and unique insights have made major impacts inside boardrooms globally. As the nature of the workplace is fundamentally changing post-pandemic, Culture Amp will hope that it can leverage its reputation to help even more customers navigate uncertain times.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$77m
SERIES E
Total funding: $274.3m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(CEO)Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Board Member)Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
Salary benchmarks
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