Product Operations Manager, Relay

• 2 - 6 years of experience in product operations, product strategy, or a similar cross-functional role at high growth company
• Strong ability to define measurable success metrics and hold yourself accountable to them
• Comfortable driving initiatives from discovery to launch with increasing autonomy
• Data-literate: able to define KPIs, interpret performance metrics, and write basic SQL queries to support decision-making
• Structured thinker who can translate ambiguous problems into clear problem statements and execution plans
• Clear and confident communicator who aligns cross-functional partners effectively
• Comfortable operating in fast-moving, ambiguous environments while bringing structure and clarity
• Experience with product and analytics tools (e.g., Metabase, Notion, Jira)
• If you're energized by turning ambiguity into systems and want to have a foundational impact on a fast-growing fintech startup, we want to hear from you!
• Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. But no one is a perfect match on paper. If this role excites you, we’d love to hear from you and figure out together if it’s a great fit

Desirable

• Relay is entering an exciting new chapter of growth!
• Our product team is scaling quickly, but how we plan, communicate, and operate needs consistency across teams. We're looking for an experienced and operationally-minded builder to join Relay as a Product Operations Manager
• You'll play a crucial role in how our product team works and collaborates cross-functionally across the org, bringing structure, clarity, and velocity to the way we plan, execute, and deliver
• In short, you’ll be instrumental in defining how our product organization operates, and how we build our products
• This role will sit within the Operations team and you’ll work closely not only with Product, but other org-wide stakeholders
• You'll have the opportunity to establish best practices, build scalable processes, and become the connective layer that helps our PMs do their best work
• Partner closely with Product, Engineering, Analytics, and Operations to build the operational foundation that enables faster, higher-quality product development
• Establish and maintain a clear, reliable roadmap to improve prioritization, alignment, and execution across teams
• Define and implement a practical operating model for Product Managers, creating consistency in how work is planned, executed, and communicated
• Standardize how product initiatives, timelines, and priorities are shared to improve transparency and reduce stakeholder confusion
• Optimize the flow of insights, data, and customer feedback across the full product lifecycle (from discovery and prioritization through launch and iteration)
• Improve tooling, systems, and workflows to reduce friction and eliminate unnecessary overhead in day-to-day PM work
• Identify and address bottlenecks in product delivery to improve speed, quality, and consistency
• Improve how metrics and insights are surfaced by building dashboards, reporting frameworks, and supporting experimentation
• Strengthen cross-functional alignment by connecting Product with Sales, CX, and Operations, and improving feedback loops and launch readiness
• Engage directly with PMs to understand real workflows and pain points, using those insights to test, refine, and evolve processes over a 3–6 month horizon
• Support the integration of AI-enabled workflows and data-driven automation into core product and operational practices
• We are hiring across 2 levels: Product Operations Manager, and Senior Product Operations Manager

• Stage 1: A 30-minute Google Meet video call with a member of our Talent team
• Stage 2: A 30-minute call with the hiring manager
• Stage 3: Take-home Case Study + 60-minute panel interview
• Stage 4: A 45-minute in person values oriented interview with a member of our leadership team