Customer Support, Modsquad

English

Salary not provided

Entry and Junior level

Remote in US

More information about location

Global customer experience service provider

Be an early applicant

Global customer experience service provider

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Be an early applicant

Salary not provided

Entry and Junior level

Remote in US

More information about location

1001+ employees

B2BEnterpriseConsultingCustomer serviceDigital MediaOutsourcing

Company mission

Reinventing the Customer Experience Services industry.

Job

Company

Role

Who you are

Do you have Customer Support background? Do you enjoy work-from-home and flexible schedules?
English proficiency
The ability to multitask in multiple browsers and browser tabs, while handling customer communications
Excellent writing & communication skills
Strong problem-solving skills and attention to detail
Ability to show empathy and be apologetic when necessary
Able to work as part of a team and independently
Able to follow client policies & guidelines while remaining objective
A professional and client supportive demeanor

What the job involves

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!
ModSquad is seeking Mod Contractors to join our network!
If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!!! Our Mods bring super skills, a positive attitude and great vibe to project work everyday
Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon
Provide voice support
Provide clear and concise communication to handle customer queries
Resolve issues based on client guidelines, policies and procedures

Our take

Founded in 2007, the company ModSquad reinvented customer support systems within content moderation, community management, and social media. Initially known as Metaverse Mod Squad (and still is in the UK) the company was even one of the first to venture into the metaverse.

The company’s remote network of Mods (customer engagement professionals) provide omnichannel support through its Cubeless patent-pending security platform, enabling companies (including the NFL, Zendesk, and EA) to confidently outsource their CX services on a global scale.

The company’s unique approach to providing enhanced customer experiences on behalf of its clients has garnered numerous high-profile international awards over the years, as its diversified, scalable, and industry-adaptable service offerings have brought innovation to companies of all sizes. ModSquad’s sustainable growth trajectory and continued expansion have it well set to remain the leading CX Service provider.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Some candidates hear
back within 2 weeks

-11% employee growth in 12 months

Glassdoor (3.6)

Company

Company benefits

Remote-First
International Employee Benefits Vary by Region
Medical Coverage
401(k)
Unlimited vacation

Company HQ

Newton Booth, Sacramento, CA

Articles

ModSquad Expands Global Presence with Costa Rica Operations

ModSquad Wind Gold Globee® Award in the 2022 Sales, Marketing, Customer Success, and Operations Awards

ModSquad Wins 2022 Stevie® Award for Sales and Customer Service for Best Customer Engagement Initiative

Leadership

Amy Pritchard

(CEO)

Former Partner at Hughes & Pritchard LLC and Associate at Winterbotham Law.

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