Technical Solution Engineer, WalkMe
$95-125k
Digital adoption platform
Open for applications
Digital adoption platform
1001+ employees
Open for applications
$95-125k
1001+ employees
Company mission
To make digital adoption for employees and customers simple, while increasing enterprise productivity.
Role
Who you are
- If you’re passionate about technology and problem solving, but are also a great communicator, we’d love to chat with you
- Bachelor degree (Business / Economics….)
- 2 years of experience as a CSM / Support Engineer / Professional services - Big advantage
- Proficiency with JavaScript, HTML, CSS, jQuery, Developer Tools and DOM Manipulation
- Knowledge and understanding of UI/UX principles
- Ability to learn new technologies and product-lines quickly
- Multi-tasking and problem solving skills
- Willingness to work in a hands-on and dynamic environment with a constantly evolving product
- Excellent communication skills
- Ability to work independently with little direct supervision and as part of a team
- Ability to determine the best course of action in cases of confusion or insufficient information
What the job involves
- WalkMe is looking for a fast learning, motivated individual to join our Product Experience team in R&D as a Technical Solution Engineer
- This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms
- Analyzing and researching customer use cases and processes in web applications
- Monitoring Production logs in our Backoffice system to identify and proactively address potential issues
- Implementing solutions that will scale to millions of users
- Advancing the world one step closer to Artificial General Intelligence
- Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers
- Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience
- Creating internal documentation and resources to share knowledge within the organization
- Serving as an internal point of escalation for the WalkMe Support team and driving resolution of technical issues, including identification of root cause
Our take
WalkMe is a code-free digital adoption platform allowing CIOs and executive management visibility into their company’s tech stack. The aim of its software is to help organizations both measure and maximize the impact of their digital transformation.
With more companies than ever undergoing this process, a product that provides some transparency regarding the efficacy of their digital transformation efforts is a smart market proposition. The market opportunity is significant, and global too, and with more of its 2,000+ corporate customers signing up for large contracts WalkMe is cashing in on its strong position.
Following a successful IPO in mid-2021, WalkMe has continued on a strong and steady track, with 35 million users in 42+ countries. An acquisition by German software giant SAP for an estimated $1.5 billion occurred in 2024 and will see WalkMe's workflow execution software improve the buyer's user adoption and engagement.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2019
$90m
SERIES G
Nov 2018
$10m
SERIES F
Total funding: $307.5m
Company benefits
- Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance
- WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Company HQ
South Beach, San Francisco, CA
Leadership
Dan Adika
(CEO)Dan worked in the Israel Defense Forces for over 5 years before spending a year as a HP Software Engineer and co-founding WalkMe in April 2011.
Rafael Sweary
(President)Having started their career as CEO of Jetro Platforms, Rafael spent 2 years as an Ocean Assets Entrepreneur in Residence, before 2 years at Koala. They then co-founded WalkMe in 2011.
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