End User Desk Support Engineer, NTT DATA
Digital transformation consulting and services
Open for applications
Digital transformation consulting and services
1001+ employees
Open for applications
1001+ employees
Company mission
To leverage information technology to create new paradigms and values, which help contribute to a more affluent and harmonious society.
Role
Who you are
- Advanced Windows troubleshooting skills and debugging preferred. Must be able to learn new skills and techniques ‘on the spot’. Must be prepared and comfortable in asking for further assistance where needed. Basic knowledge of MacOS including configuring, installing and troubleshooting preferred
- Understand the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
- Understanding and knowledge of processes and resources required to perform analytical and technical tasks on EUC computer systems, with knowledge of Network/Server/Cloud based systems, IT security and multi-factor authentication (“MFA”)
- Ability to physically perform general office requirements. (eg lifting, moving equipment, installing equipment into Racks, work on cabling under desks/into floor boxes)
- Must be able to perform essential responsibilities with / without reasonable accommodations. Be able to lift up to 40 lbs
- Strong knowledge of Windows; additionally MacOS, iOS and Android operating systems
- Automated software and OS deployment on all supported platforms (Windows, MacOS, iOS and Android) – using corporate deployment tools and processes
- Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc
Desirable
- ITIL foundation certification
- Intune, JAMF, O365, MAM and MDM knowledge
- Good user and client management skills
What the job involves
- Advise and assist users in solving problems related to hardware, software, networks and peripherals using available technology
- User Management, new hire system setups, end user training when necessary
- Analyse basic business needs and recommend ways to optimize PC hardware/resources in achieving business objectives
- Provide essential online security advice and support
- Progression of larger scope EUC initiatives/projects (e.g. Laptop Refreshes, Office365 implementation)
- Support of implementation and operation of Audio-visual systems within offices
- Categorize and record reported queries and provide solutions
- Maintain IT equipment storage rooms, computer rooms and working areas in an organized, safe and professional manner
- Monitor computer systems and network services, hardware and software; recognise and escalate potential problems to management for support and problem identification
- Escalate unresolved problems if needed to a higher level of support
Salary benchmarks
Our take
The changes brought on by digitisation have only accelerated in the past few decades, and large organisations have been struggling to keep up. Attracting future investment and ensuring growth is more than a matter of purchasing new tools, it involves a fundamental change in ways of working and company culture that few organisations have the expertise to achieve on their own. The UK and Ireland arm of NTT Data, a global digital transformation consultancy and services firm, exists to support businesses and government organisations through this seismic change.
With digital transformation at the top of most enterprises' agendas, NTT Data faces major competition in this sector from the likes of Deloitte, Accenture and IBM's consulting arm. However NTT Data UK & Ireland brings significant local expertise particularly in UK telecommunications, financial services and the British public sector which gives them an edge in this market.
NTT Data UK&I has ambitious plans to capture 2% of the total digital transformation market in the UK, a sector which was worth £20 billion in 2022 and is projected to increase rapidly year on year. To achieve this it has formed strategic partnerships with infrastructure providers such as Google Cloud, allowing it to offer multi-cloud solutions as part of its suite of services to its clients. If it can leverage the size and expertise of its parent organisation successfully while still retaining its local advantages, it is well placed to achieve this goal.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- A people focused business
- Excellent opportunities to grow your career, including an online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills
- A varied client base
Company HQ
London, UK
Leadership
Fernando Apezteguia
(Business Development and Value Creation NTT DATA UK)Was Market Unit Lead UK with NTT DATA before stepping up to the role of CEO of NTT DATA UK. Previously CEO of everis in Brazil and SAP specialist with El Corte Inglés.
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