Fraud Operations Analyst, Hopper
+ Pre-IPO equity packages
Travel booking app
Open for applications
Travel booking app
1001+ employees
Open for applications
+ Pre-IPO equity packages
1001+ employees
Company mission
To make booking travel faster, easier, and more transparent.
Role
Who you are
- If you are passionate about protecting our organization from fraudulent activities, possess excellent analytical skills, and have a knack for effective communication and project management, we encourage you to apply
- Bachelor's degree in a related field
- Proven experience in fraud prevention or related roles
- Proficiency in project management methodologies and tools
- Proven experience in MySQL and data analytic tools
- Experience in fraud investigations, including handling escalations and providing actionable insights based on data analysis
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
- Excellent communication skills, both written and verbal, for effective customer interactions and vendor relationships
- Familiarity with fraud detection software, tools, and industry best practices
- Detail-oriented with a commitment to maintaining data confidentiality and integrity
- Ability to adapt to a fast-paced, evolving environment and work well under pressure
- Experience in the payment, e-commerce or travel industry is a plus
What the job involves
- We are seeking a dedicated and detail-oriented Fraud Analyst to join our dynamic team
- The ideal candidate will take on a pivotal role in our fraud prevention efforts, managing the operational side of the fraud team
- This role involves overseeing customer success communication and processes related to fraud requests, maintaining relationships with third-party fraud vendors, and taking ownership of project management within the fraud prevention domain
- Handle and respond to fraud-related inquiries and concerns from customers promptly and professionally
- Collaborate with the customer success team to ensure seamless communication and resolution of fraud-related issues
- Maintain a customer-centric approach while addressing fraud concerns, ensuring a positive customer experience
- Develop and optimize processes for handling fraud requests, ensuring efficiency and accuracy
- Investigate and analyze suspected fraudulent activities, making data-driven decisions to prevent and mitigate risks
- Monitor and report on key fraud metrics and trends, identifying areas for improvement
- Cultivate and maintain strong working relationships with third-party fraud prevention vendors and partners
- Collaborate with vendors to leverage their expertise and tools in the fight against fraud
- Evaluate vendor performance and recommend changes or improvements as needed
- Lead and coordinate fraud prevention projects, from planning and execution to monitoring and reporting
- Collaborate with cross-functional teams to implement fraud prevention measures and strategies
- Ensure projects are completed on time and within budget, delivering measurable results
Our take
Hopper is a mobile application that uses big data to predict and analyse airfare and accommodation prices, delivering savings to users. The company was created to make booking travel faster, easier, and more transparent by leveraging the power that comes from combining large amounts of data with machine learning.
As well as its booking platform, the company also has a B2B offering called HTS (Hopper Technology Solutions), which enables travel providers to integrate Hopper's travel, fintech and eCommerce products. Major partners of this initiative include Marriott, Kayak and Capital One.
Lately, the company has focussed on innovation and international expansion, with the intent to grow its operating margins. It has not been unaffected by the economic landscape, and made a round of lay-offs in 2023, although this appears to be part of a wider move towards profitability rather than a sign of trouble.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Nov 2022
$96m
LATE VC
Aug 2021
$175m
SERIES G
Total funding: $731m
Company benefits
- Work from home opportunities
- Well-funded and proven startup with large ambitions and stock options
- Unlimited PTO
- WeWork All Access Pass OR Work-from-home stipend
- Entrepreneurial culture where pushing limits and taking risks is everyday business
- Open communication with management and company leadership
- Small, dynamic teams
- Access to a Retirement Savings Plan
- Immigration assistance
- Internal career mobility program
- Light internal meeting culture
- 100% employer paid medical, dental, vision, disability and life insurance plans
- Access to a 401k
Company HQ
La Petite-Patrie, Montreal, QC
Leadership
Frederic Lalonde
(CEO)Previously worked for 4 years at Expedia, first as VP of Hotel Supplier Strategy then as VP of Hotels and Packages Product Planning.
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