Implementation Engineer, Totara Learning

• 2-4 years of experience with Vue or equivalent experience with other JS frameworks (i.e. React)
• 1-3 years of experience with PHP
• 1-3 years of experience with SQL & Data Model Design
• Working experience with Git based source control
• Demonstrated experience delivering customer-facing technical work (implementation, professional services, solutions engineering, or similar), including translating requirements into working solutions
• Strong troubleshooting and production support skills: can reproduce issues reliably, communicate expected vs. actual behavior, and drive fixes through to verification
• Requires applicants to be in the United States, a U.S. citizen and pass a background check

Desirable

• We’re hiring an Implementation Engineer (Customizations & Integrations) to deliver customer-facing technical services across implementations, upgrades, integrations, and ongoing support
• This is not a core product engineering role. You will write code, but code is one of several tools you’ll use to deliver outcomes—alongside configuration, troubleshooting, documentation, and coordination with internal teams
• The work is a mix of customer “quick wins,” extensions/customizations, and technical delivery that keeps customers successful
• You’ll partner closely with customers and internal teams (including DevOps / Security / Infrastructure and R&D) to translate requirements into working solutions, communicate tradeoffs clearly, and ship improvements safely
• You’ll also use AI-assisted workflows to move faster (test/design/scripting support) while handling customer data responsibly and following Totara security expectations
• Translate customer business and/or training requirements into functional and technical requirements to be realized within the TotaraGov product
• Support of implementations including assisting with configuration, customized plugins and integration of the Totara product
• Manage client upgrades to new version releases including upgrade, regression testing, and remediation
• Empower continued client success through the delivery of ongoing enhancements and plugin development
• Provide production support through the review, troubleshooting, and resolution of support requests
• Work closely with DevOps, Security and Infrastructure teams to ensure compliance with current standards and guidelines
• Develop documentation for both technical and business level resources
• Support sales team members with new business pursuits through the translation and estimation of prospective client's training requirements into functional Totara solutions that drive business value
• Deliver “quick win” scripts/tools and lightweight automations that reduce repetitive work and improve customer outcomes (in partnership with engineering for heavier lifts)
• Use AI-assisted workflows to accelerate solutioning, scripting, and testing—without entering sensitive customer/government data into unapproved tools
• Partner with Engineering for escalations and longer-horizon product changes; this role primarily delivers customer-specific implementation work and extensions rather than owning core product roadmap delivery
• Qualities of Success:
• Customer-first operator: clear communicator, documents decisions and implementation steps, and closes loops with stakeholders
• Pragmatic about speed vs. risk: ships quick wins safely, escalates early when work belongs with R&D, and follows through to resolution
• Creativity and flexible, responding quickly to evolving markets and opportunity challenges
• Comfortable with ambiguity and fast-moving customer needs; can make good calls with incomplete information
• Entrepreneurial and prepared to ignore the mediocre and target the highest levels of success
• Hunger to learn about Totara Products and become an evangelist
• High ownership: flags risks early, follows through, and keeps stakeholders aligned through to completion
• Manages work efficiently (Software development flow, preparedness, self-directed)