Customer Success Lead, LiveEO
AI & Satellite Data
+ Stock options
Office located in Kreuzberg, Berlin
Business-ready risk intelligence from space
Job no longer available
Business-ready risk intelligence from space
101-200 employees
Job no longer available
+ Stock options
Office located in Kreuzberg, Berlin
101-200 employees
Company mission
To unlock the full potential of Earth Observation data for the benefit of all mankind and to protect life on Earth.
Role
Who you are
- Bachelor’s degree in Business, Marketing, or related field; Master’s degree preferred
- Proven experience in customer success, account management, or a related field in the SaaS industry
- Strong leadership skills with experience in team building and management
- Excellent communication and interpersonal skills
- Deep understanding of customer success metrics and data-driven decision-making
- Ability to work collaboratively across teams and with all levels of management
What the job involves
- The Head of Customer Success is a pivotal leadership role within our organization, focusing on maximizing the success of our customers
- This role demands a unique blend of strategic thinking, leadership abilities, and customer-centric focus. The primary responsibility is to build and manage a dynamic team dedicated to ensuring an outstanding customer experience, from onboarding to ongoing support and relationship management
- Build, train, and lead a high-performing customer success team
- Conduct performance evaluations and provide ongoing coaching and mentorship
- Develop and optimize onboarding processes to ensure smooth customer integration
- Collaborate with sales and product teams to understand customer needs and tailor onboarding experiences accordingly
- Oversee the customer support structure, ensuring prompt and effective resolution of issues
- Implement strategies to maintain and enhance customer relationships
- Align the customer success strategies with company goals and revenue objectives
- Analyze customer data to identify trends and insights for business growth
- Work closely with other departments (Sales, Marketing, Product Development) to ensure a cohesive customer journey
- Advocate for customer needs and feedback across the organization
Our take
LiveEO’s Earth Observation platform uses satellite data, data analysis software, and AI to help infrastructure companies monitor and assess risks. Backed by the European Space Agency, LiveEO, founded in 2017, has major European clients like Deutsche Bahn, E.ON subsidiaries, and Gascade. And a partnership with Planet enables global scaling of its monitoring operations.
Since 2021, LiveEO has tripled its revenues and doubled its workforce, showcasing its successful integration of space tech and enterprise data. Recently, it also secured $10M from Greencode Ventures, allowing entry into the market for compliance with the European Union Deforestation Regulation (EUDR). This regulation mandates companies verify their imported commodities do not contribute to deforestation.
LiveEO’s AI models are enhancing climate resilience for global infrastructure networks, including collaborations in the USA, Australia, and Japan. The company's new deforestation monitoring solution positions LiveEO as a leader in this emerging market too. With a robust AI and deep tech stack, LiveEO is setting a new industry standard, unlocking the full potential of earth observation for humanity and life on Earth.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2024
$28.9m
SERIES B
Nov 2023
$10.6m
EARLY VC
Total funding: $72.3m
Company HQ
Wrangelkiez, Berlin, Germany
Leadership
Sven Przywarra
(Co-Founder & Co-CEO)Previously worked in science-focused startup, Part-Time Scientists in the business development and PR teams. Studied Industrial Engineering and Management at Technische Universität Berlin.
Daniel Seidel
(Co-Founder & Co-CEO)Has a Masters from ASTROFEIN where they studied low earth orbit satellites. Also founded and organises NewSpaceVision - a platform to learn and exchange about the developments in the NewSpace Economy.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 9 more jobs at LiveEO