IT Manager, Small Door
$110-140k
Members-only veterinary practice
Open for applications
Members-only veterinary practice
101-200 employees
Open for applications
$110-140k
101-200 employees
Company mission
To deliver superior veterinary care for pets while providing a personalized, modern, and convenient experience for pet parents.
Role
Who you are
- The ideal candidate will have a strong technical background, experience with IT management in a fast-paced startup environment, and a passion for problem-solving and driving efficiency
- 4+ years of hands-on IT management experience, preferably in a fast-paced startup or technology-driven environment
- Strong knowledge of networking, systems administration, cloud platforms (Okta, AWS, Mosyle, Google Workspace, Slack, Intercom, Fresh Service), and IT security best practices
- Proven experience in managing hardware and software infrastructure, including Windows and macOS environments, virtualization technologies, network management, account provisioning, Single-Sign-On (SSO), mobile device management (MDM), Identity and Access Management (IAM)
- Experience with cybersecurity tools, risk assessments, and maintaining compliance with industry standards
- Strong problem-solving skills and ability to troubleshoot complex IT issues
- Experience working with cross-functional teams to ensure IT needs align with company goals and growth
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders
- Ability to work independently and handle multiple priorities in a fast-paced, ever-evolving environment
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred but not required)
What the job involves
- We are seeking an IT Manager with 4+ years of experience to lead and manage all aspects of our IT infrastructure and support services
- This role will require hands-on involvement with hardware and software systems, network security, and providing IT support to employees both in our HQ and practices
- IT Infrastructure Management: Oversee and manage the day-to-day operations of our internal IT infrastructure, including networks, servers, cloud services, and hardware
- Technical Support: Provide technical support to employees, resolving hardware, software, and network-related issues in a timely manner
- Security & Compliance: Ensure the security and integrity of the company’s IT systems by managing firewalls, encryption, backups, and cybersecurity protocols. Stay up-to-date with industry best practices and compliance standards
- Vendor Management: Manage relationships with third-party IT vendors and service providers, ensuring high-quality service delivery and cost-effectiveness
- System Optimization: Continuously assess and improve IT systems to increase performance, security, and scalability
- Asset Management: Manage the lifecycle of hardware and software assets, including procurement, setup, and disposal
- Collaboration with Other Teams: Work closely with the engineering and operations teams to support infrastructure needs for product development, deployment, and maintenance
- Collaborate closely with the Vice President of Data and Technology regarding the IT budget and project roadmaps
- Disaster Recovery & Backup: Implement and manage disaster recovery plans, ensuring business continuity in the event of a system failure or data loss
Our take
The veterinary industry is struggling to keep up with the number of pets owned in the US - veterinary practitioners are overworked and underpaid, and the result of this is long waits for appointments, shorter visits and a general decrease in veterinary care. Small Door provides a membership model that pairs clients with vets to give pet owners access to 24/7 communication and priority services, ensuring their animals reach the care they need.
There are other companies that are aiming to reduce wait times and costs for sufficient veterinary care. However, Small Door has found its niche in the market by guaranteeing annual examination and priority access to specialists that are trained to deal with specific animals.
While Small Door has launched physical veterinary services, its primary focus remains on connecting clients with the right veterinayr experts. The company emphasizes that this approach helps it stay true to its mission of providing esential care for pets while ensuring vets are neither overworked nor underpaids. Despite this, Small Door still plans to expand its physical presence, aiming to have 25 locations by the end of 2025.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2022
$40m
SERIES B
Jun 2021
$20m
SERIES A
Total funding: $66.5m
Company benefits
- comprehensive benefits, including a 401(K) match
- Generous paid time off
- Separate time off and budget allocation for Continuing Education, an environment of mentorship and continuous learning, as well as opportunities for career growth and advancement
- Deeply discounted pet care at Small Door to help you take care of your furry family members.
- A state-of-the-art hospital with plenty of natural light and technology that makes your life easier
- A positive and collaborative work environment and true work-life balance
Company HQ
NoMad, New York, NY
Leadership
Florent Peyre
(Co-Founder & CEO)Joined Ernst & Young as a Senior Team Lead in 2000. Was an Internal Consultant at Lagardere SCA. Moved to Hachette Filipacchi Media, eventually being promoted to VP of Emerging Platforms. Was hired by Gilt as VP of Business Development & Strategy, and then co-founded two startups, CasaHop and Placemeter, in 2012.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job